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Review of WebRezPro

7
总体不错，但用户界面混乱，存在不必要的限制。
Manager from 25-49 房间 Limited Service & Budget Hotels in Tofino (Canada)
已验证
3 天前
已审查的产品
酒店管理软件
你最喜欢什么？
新手引导体验很棒。大部分操作都很简单。但用户界面有时不太友好。例如，入住时长、临近抵达/离开日期以及价格覆盖等功能都显得不够流畅。目前没有办法允许/禁止入住期间需要更换房间的预订。而且，系统不允许更改过去的日期，这使得准确的记录和更正变得不可能。当我向客服反映这些问题时，感觉他们对此无能为力。但总的来说，它简化的远比复杂的多，所以目前我还会继续使用。
您不喜欢或认为可以改进的地方是什么？
允许修改历史记录。改进用户界面，尤其是在移动预订和应用价格及限制条件方面。为客户提供功能请求渠道。
3.5
平均
使用方便
4.0/5
客户支持
3.0/5
投资回报率
4.0/5
执行
5.0/5
Kristin M. from WebRezPro replied
Thanks for taking the time to share your experience with WebRezPro. We’re so glad to hear that your onboarding experience was positive. We also appreciate you bringing your challenges to our attention. In many cases, there is the ability to modify past reservations, provided they are not OTA bookings. We would very much welcome the opportunity to review your specific situation. With regard to feature requests, we’d encourage you to share these with our support team (https://webrezpro.com/customer-support). They are always happy to review suggestions and raise them with our development team. Please don’t hesitate to reach out to our support team again to discuss your challenges in more detail.

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