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Review of Shiji Group

10
顾客评价与我们的声誉相符——但直接回复仍需改进。
SAC from 500+ 房间 Branded Hotels in Olimpia (Brazil)
已验证
24 天前
已评论的产品
声誉管理
你最喜欢什么？
客人的评价与我们的声誉始终一致。能够以实用且安全的方式回应客人的需求，这真是太好了。
您不喜欢或认为可以改进的地方是什么？
如果能直接在平台上回复 TripAdvisor 和 Expedia 的评论就好了。另外，我觉得负面评论的惩罚力度太高了，可以降低一些。
5.0
出色
使用方便
5.0/5
客户支持
5.0/5
投资回报率
5.0/5
实施
5.0/5
Jessica k. from Shiji Group replied
Thank you for your fantastic 10/10 rating and for sharing your feedback! We're delighted to hear that Reviewpro helps you stay aligned with your reputation and provides a practical, secure way to engage with guest feedback. Making it easy for teams to monitor and respond to reviews across channels is a key part of what we strive to deliver. We also appreciate your suggestions regarding review response workflows. You'll be pleased to know that direct responses to Expedia reviews are already supported within the platform, helping teams manage more interactions from a single place. As for other major review sources, stay tuned. We're continuously expanding our integrations and have some exciting developments on the horizon. We truly appreciate your partnership and look forward to supporting your success for years to come.

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