Review of HiJiffy

10
全天候客人支持,减轻员工负担——但价格还可以更优惠
Director of Marketing and Revenue from 75-99 房间 Luxury Hotels in Ventnor (United Kingdom)
已验证
22 天前
你最喜欢什么?
HiJiffy 高效处理大部分(98%)关于预订意向和已预订客人的常规问题,全天候(24/7)提供服务,使我们的预订和接待团队能够专注于为客人提供个性化服务。重要的是,当它不知道答案或客人要求与人工沟通时,HiJiffy 会立即转交给人工。
您不喜欢或认为可以改进的地方是什么?
在竞争日益激烈、提供类似产品的公司不断增加的地区,价格相对较为适中。
5.0
出色
使用方便
5.0/5
客户支持
5.0/5
投资回报率
4.0/5
实施
5.0/5
Carolina R. from HiJiffy replied
Hi Matthew, Thank you for the 10/10, and for such a detailed review. It’s good to hear HiJiffy is handling routine guest questions around the clock and giving your reservations and reception teams more time for personal service. That’s what we built it to do. We’re also glad you called out the human handover. Knowing when to step aside matters as much as answering well. Thank you for the honest feedback on pricing, too. We know there are more options in this space than ever, and we take that seriously. Our aim is for HiJiffy to keep earning its place through results, and we’ll keep investing in the product and support so the value stays clear.

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