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Review of SiteMinder

10
提供有益的支持，并有清晰的后续行动。
President from 10 to 24 房间 Bed & Breakfast & Inns in Monterey (United States)
已验证
23 天前
已审查的产品
渠道经理
预订引擎
酒店元搜索管理软件
你最喜欢什么？
我非常感谢客服团队的快速响应和周到帮助。Vibha 耐心倾听我的需求，确认了正确的房源/账户信息，并提供了清晰的后续步骤。她专业、耐心，确保我的账单问题得到妥善处理，同时还解答了我关于直接预订邮箱设置的问题。
您不喜欢或认为可以改进的地方是什么？
初始的AI/聊天交互流程可以更快，尤其是在需要专家处理的账户或账单相关请求方面。此外，如果能在平台或支持文档中更容易找到自定义电子邮件设置的DNS/身份验证要求，那就更好了，这样业主无需向支持部门索取记录即可完成设置。
5.0
出色的
使用方便
5.0/5
客户支持
5.0/5
投资回报率
5.0/5
执行
3.0/5
Zidane D. from SiteMinder replied
Hi there, Thank you for the detailed and thoughtful review! We are pleased to hear that Vibha was professional, patient, and thorough in handling both your billing escalation and your Direct Booking email setup. We appreciate the honest feedback on the AI handoff speed and the DNS/authentication documentation and we will ensure they are passed on to the relevant teams. Feedback like yours genuinely helps us improve the experience for all property owners. We look forward to supporting you again! Warm regards, Zidane D.

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