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项目面板是一款免费工具，仅向已认证的酒店从业者开放。它通过简化调研流程和沟通环节，让采用新技术变得更轻松。

Review of Shiji Group

10
整合客人感知——但仍然需要大量手动工作
Analista de CX from 75-99 房间 Boutique Hotels in Ipojuca (Brazil)
已验证
21 天前
已评论的产品
声誉管理
你最喜欢什么？
整合与我们酒店运营相关的客人感知的相关信息，生成短期、中期和长期行动的决定性信息。
您不喜欢或认为可以改进的地方是什么？
由于我们有一个包含3个运营单位（以及扩展）的集团，我希望以单一、整合的方式提取网络的数据。如今我需要为每个单位导出一份报告，并在外部整合数据，这会产生大量的数据处理工作。此外，我还希望能够提取结合"入住期间和离店后"调查数据的报告，并获得一个整合的平均值。
5.0
出色
使用方便
5.0/5
客户支持
5.0/5
投资回报率
5.0/5
实施
N/A
Jessica k. from Shiji Group replied
Thank you for your review and for highlighting the value of having guest feedback data consolidated into actionable insights. We're delighted to hear that Reviewpro helps your team make informed decisions across the short, medium, and long term. We also appreciate your feedback regarding reporting across multiple properties. If you haven't already explored them, our new Dynamic Dashboards were designed to address exactly these types of needs. They allow you to create personalized, fully customizable dashboards that can consolidate data across properties, apply specific filters, and allows you to choose from more than 60 different KPIs and indexes in a single view. Regarding your request to combine in-stay and post-stay survey results, we generally recommend viewing these metrics side by side rather than merging them into a single average. While both are valuable, they measure different stages of the guest journey. With Dynamic Dashboards, you can easily monitor both sets of results alongside your online reputation metrics to gain a more complete picture of guest satisfaction. If you haven't had the opportunity to set up Dynamic Dashboards yet, we'd encourage you to reach out to your Customer Success Manager, Dani, who would be happy to help you get started and ensure you're getting the most value from the platform. Thank you again for your feedback and partnership. Suggestions like yours help us continue improving the experience for growing hotel groups like yours!

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