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Review of roommaster

9
快速可靠的支持——问题立即得到解决
Hotel and Marketing Manager from 75-99 房间 Limited Service & Budget Hotels in Red Deer (Canada)
已验证
3 个月前
已审查的产品
物业管理系统
你最喜欢什么？
技术团队的每一位成员都非常乐于助人，在我们需要帮助时都能及时响应。他们能够快速解决问题并及时向我们汇报进展，这使得整个过程流畅无压力。
您不喜欢或认为可以改进的地方是什么？
整体服务可靠。如果能更清晰地说明支持服务时间以及升级流程（尤其是在非工作时间），将有助于酒店运营中的紧急问题得到及时处理。
4.5
出色的
使用方便
4.0/5
客户支持
4.0/5
投资回报率
4.0/5
执行
4.0/5
Riya g. from roommaster replied
Hi Chelesa, Thank you for taking the time to share your review. We're glad to hear that our support team has been responsive and able to resolve issues quickly for your property. We also appreciate your feedback regarding support coverage and escalation processes. Insights like this help us continue improving the service experience for hotel teams. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue evolving the platform and support services to better meet the needs of our customers. Thank you again for sharing your experience with roommaster.

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