84% Fewer Chargebacks & Faster Check-ins: How Best Western Plus Truckee-Tahoe Transformed Guest Experience with Canary

GUEST EXPERIENCE

Nestled in the heart of the Sierra Nevada mountains, Best Western Plus Truckee-Tahoe is a 99-room hotel that caters to a diverse range of guests, from outdoor enthusiasts to business travelers.

Why it matters: Best Western Plus Truckee-Tahoe sought to keep their property ahead of the curve when it came to guest-facing technology.

To create a tech-forward guest experience, Best Western Plus Truckee-Tahoe sought a solution provider to advance their mission and streamline their operations.

Top 3 Core Objectives: With Canary's Guest Management System, Best Western Plus Truckee-Tahoe sought to serve their guests in the best way possible, while alleviating the workload placed on staff.

Reduce Check-In Time: Best Western Plus Truckee-Tahoe experienced lengthy guest check-ins, resulting in a rushed and crowded lobby atmosphere.
Drive Upsell Revenue: Offering add-ons to guests was a manual process that often fell by the wayside, meaning money was being left on the table.
Reduce Chargebacks: The hotel grappled with the risk of losing or misplacing credit card information due to paper authorizations.

Innovators Mentioned

Best Western Plus Truckee-Tahoe

Canary Technologies

Ben Schynoll

General Manager

Best Western Plus Truckee-Tahoe

"We were always worried about new front desk staff not following proper procedures and having credit card numbers getting left around, which might come back to bite us."

Ben Schynoll

General Manager

👍 General Manager Ben Schynoll said that Canary helped Best Western Plus Truckee-Tahoe modernize all of their operations:

"We were always worried about new front desk staff not following proper procedures and having credit card numbers getting left around, which might come back to bite us."

⚖️ The selection process: During their research process, Ben Schynoll evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

General Manager Ben Schynoll said, about their decision: "We're always looking for ways to advance with technology. If you don't, you risk getting left in the dust, and that's not an option for us."

📈 The results: Best Western Plus Truckee-Tahoe achieved every objective it laid out by working with Canary.

Since implementing Canary, the property has cut check-in times in half so they can provide guests with a more warm, personalized welcome.
Through Dynamic Upsells, they have experienced a significant increase in add-on revenue.
By utilizing Digital Authorizations, Best Western Plus Truckee-Tahoe has seen an 84% reduction in monthly fraud and chargeback claims, resulting in fewer disputes and happier guests.