Ballyfin sees 18% growth in direct bookings thanks to powerful website

Discover how Ballyfin achieved an 18% increase in direct booking volume, a 13.5% growth in conversion rate, and a 26% increase in mobile-generated revenue by partnering with Cendyn on a bespoke new website. By combining fluid navigation, clearer activity promotion, and hands-on CMS training for the hotel's team, Ballyfin modernized its digital presence and strengthened its direct booking performance while maintaining full control over its own content.

How the Hügle Group Scaled to 170+ Units With PriceLabs

Wolfgang Hügle, an economist by training, grew his family's farmstead into Gut Hügle — a hospitality brand spanning five properties and 170+ units across the Lake Constance and Ravensburg region of Southern Germany.

Naumi Hotels boosts direct revenue by 55% with Cendyn Web

Discover how Naumi Hotels achieved a 55% increase in direct booking revenue, a 53% uplift in total bookings, and a more stable, guest-ready digital presence by migrating to Cendyn Web. By replacing a fragmented, error-prone site with a faster, more secure platform, clearer navigation, and a simplified booking journey, Naumi turned browsing friction into a seamless path from inspiration to conversion — strengthening both performance and guest experience across its boutique portfolio.

How Capilon Hotels Turns Guest Reviews Into Maintenance Tickets, Automatically, With MARA

Capilon Hotels runs a portfolio of independent boutique townhouse hotels across central London, with a lean team covering everything from reception to maintenance at every property. COO Sam Shepherd connected that team to MARA for reputation and guest intelligence, Mews as the PMS, and Flexkeeping for maintenance and housekeeping.

How Hotel Olden navigated a time‑sensitive PMS migration while preserving a luxury guest experience

How Pachmair 1453 Cut Staff from 35 to 25 Without Losing Its Premium Edge

A full renovation, a nine figure investment in euros, and a complete rethink of what a hotel operation looks like: Pachmair 1453 didn't just update its rooms, it rebuilt its entire guest experience around one idea. If a leaner team can deliver a more personal stay, that's a result worth paying attention to for any hotelier weighing up where to invest next.

How Reconnect Resort Turned Remote-Island Guesswork Into Data-Driven Pricing With PriceLabs

Thomas Despin built Reconnect, a private island resort in Indonesia's Togean Islands, entirely from scratch — solar-powered, desalination-supported, with no existing infrastructure to build on.

How a 10-Room Boutique Hotel Achieved 93% Occupancy in Its First Year With PriceLabs

Jacky, founder of the Phuket-based revenue management agency GetGuest, paired PriceLabs with Cloudbeds from day one for Summer Sea Phi Phi Island, a 10-room boutique hotel that opened in December 2024.

How Lumina Suites Scaled to 115 Apartments With PriceLabs' Centralized Pricing

Lumina Suites, a boutique serviced-apartment brand in Melbourne's CBD, grew from a single apartment in 2023 to 115 units across four buildings under two brands - Lumina Suites and Lumina Stays.

How Hotel Nido Sky Outperformed the Market With PriceLabs' Occupancy-Based Pricing

How Oakwood Premier Melbourne Cut Proposal Turnaround to 15 Minutes

A five-star hotel with 392 rooms was still building event proposals from scratch, by hand, every single time. Oakwood Premier Melbourne transitioned to iVvy and reduced the booking time to 15 minutes.

How Boulder Falls Inn Grew Event Revenue by 43% in 8 Months

Boulder Falls Inn switched from an outdated legacy system to iVvy and grew event space revenue by 43% in eight months. The team also cut 15 hours a week off their workload. Here's how better reporting and a more flexible platform got them there.

More revenue, less time at the desk: what a Guest App changes in daily hotel operations

MADRIGALE, a family-run 4-star superior hotel above Lake Garda, launched the Gastfreund Guest App under its own name as "MAD Vibes", available in the App Store and Google Play. Guests open it before arrival and use it throughout the stay: 12,862 accesses a month, 87 hours of front-desk time saved and 554 printouts avoided.

Fewer emails, shorter queues: what a PMS-connected Guest App changed at Hotel am Fichtelsee

Hotel am Fichtelsee, a family-run 60-bed hotel in Fichtelberg, connected the Gastfreund Guest App to its 3RPMS property management system. Guests now check in online before arrival and find current hotel information in the app, saving 52 hours of front-desk time a month and cutting pre-arrival email enquiries by 68%.

56 hours less front-desk work per month: how HOLZLEITEN digitised check-in, billing and check-out

HOLZLEITEN Bio Wellness Hotel in Tyrol has moved check-in, billing overview and check-out into the Gastfreund Guest App, connected directly to its Casablanca hotel software. Reception saves 56 hours a month, and pre-arrival email enquiries are down by 62%.

Entourage sur-le-Lac automates 94% of guest enquiries and saves 440 hours of staff time with HiJiffy

Entourage sur-le-Lac was looking for something very specific: save time for the team without compromising guest service. As a busy lakeside resort just outside Québec City, guest communication is constant. With its stunning lakeside location and focus on wellbeing, the hotel attracts travellers keen to make the most of their stay. This means the front desk team is always fielding questions about breakfast times, outdoor activities, and booking logistics. While this interaction is vital, the sheer volume of repetitive enquiries was becoming a significant operational challenge.