Case Study

How a Boutique Hotelier Operates an Entire Hotel From His Phone With Canary

Stephen Alemar

Canary Technologies · 十二月 14, 2022

Sean Rowland operates a boutique hotel on the Southern California coast that includes himself and some housekeeping staff. He manages every other function in the hotel and turned to Canary's Guest Management solutions to help make it easier.

Why it matters: Canary's Check-In, Messaging and Upsells solutions make it easier than ever for hoteliers to run their operations more efficiently.

Canary enables Sean to deal with multiple tasks at once and better focus on creating a fantastic experience for every visitor.

Top 3 Core Objectives: Sean Rowland effectively runs the Nomads Hotel & Canteen by himself and needed a comprehensive guest management platform that would enable him to be more efficient and better serve his guests.

Increase Efficiency: As a small hotel, the Nomads Hotel & Canteen front desk can quickly get overrun and Sean needed a way to take tasks off of the front desk.
Boost Revenue: Small properties like the Nomads Hotel & Canteen need to find ways to maximize revenue however they can.
Improve the Guest Experience: By increasing efficiency and providing upsell options to guest's Rowland hoped he could improve the guest experience at his property.

"Early Check-In and Late Checkout wasn’t something we charged for before Canary. It turns out guests are happy to pay the $25. Guests want options and the ability to easily communicate with the hotel. Canary enables both — and allows us to make more money!"

Sean Rowland

General Manager

👍 General Manager Sean Rowland said that Canary is helping General Manager Sean Rowland both drive revenue and respond to guests more quickly and easily.:

"Early Check-In and Late Checkout wasn’t something we charged for before Canary. It turns out guests are happy to pay the $25. Guests want options and the ability to easily communicate with the hotel. Canary enables both — and allows us to make more money!"

⚖️ The selection process: During their research process, Sean Rowland evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

General Manager Sean Rowland said, about their decision: "I literally had been looking for years. I found other solutions, but none of the other solutions were as simple for guests to use — or were able to securely collect credit card and ID information. For us, those were the missing pieces that Canary offered and allowed us to go full self-service."

📈 The results: Once the Nomads Hotel & Canteen was up and running with Canary, General Manager Sean Rowland was able to achieve all three of his goals.

The Nomads Hotel & Canteen is driving $1,000 in upsell revenue per month.
The Nomads Hotel & Canteen averages a 4.9/5 stars guest experience rating.
General Manager Sean Rowland has more time to spend providing a personalized service to his guests.