Case Study

How The Wigwam Increased Revenue & Guest Satisfaction with Canary — The Exclusive Guest Management System within Preferred Hotels & Resorts' Partner Program

Bryan Michalis

Canary Technologies · 十月 20, 2022

The Wigwam in Litchfield Park, Arizona, has used Canary's Guest Management System solutions to drive $1000’s in new monthly revenue, increase front desk efficiency by 50% and improve guest satisfaction by 10%.

Why it matters: The Wigwam wanted to create an arrival experience that had more personality and less paperwork, and its management team wanted to invest in the best contactless check-in solution on the market.

Most consumers today expect digital-first experiences when engaging with hotels, and many even prefer them.

Top 3 Core Objectives: The Wigwam wanted to increase revenue and improve the guest experience at its luxury resort property.

Increase Revenue: The management team at The Wigwam was highly interested in driving more ancillary revenue by offering early check-in and late checkout options to guests.
Improve the Guest Experience: The Wigwam wanted to create a more personalized guest arrival experience that aligned more closely to current consumer expectations.
Boost Staff Efficiency: The Wigwam knew that the right guest management solutions could save a lot of staff time at the front desk and help them run the property more efficiently.

""It’s been a fantastic experience working with Canary’s platform and we can’t wait to see what their team releases next. We’re generating $1000’s in revenue each month from Upsells and seeing so many other benefits from their other fantastic products.""

Kendall Clay

Director of Rooms

👍 Director of Rooms Kendall Clay said that By implementing Canary's solutions, The Wigwam achieved each of the goals the management team laid out as the began their search for contactless guest-facing technology solutions.:

""It’s been a fantastic experience working with Canary’s platform and we can’t wait to see what their team releases next. We’re generating $1000’s in revenue each month from Upsells and seeing so many other benefits from their other fantastic products.""

⚖️ The selection process: During their research process, Kendall Clay also researched Duve, and ultimately decided Canary Technologies was the best fit for them.

Director of Rooms Kendall Clay said, about their decision: ""We looked at a variety of other Guest Management Systems that provided Contactless Check-In and Upsells solutions, but we most loved Canary Technologies the most because of its PCI compliant framework and great user experience.""

📈 The results: The Wigwam vastly improved front desk efficiency, increased revenue by $1000's per month and raised guest satisfaction by 10%.

Canary's Contactless Check-In and Digital Authorizations tools helped The Wigwam increase the efficiency of front desk staff by 50% according to Director of Rooms, Kendall Clay.
By providing a modern digital-first guest experience, The Wigwam was able to raise guest satisfaction scores by 10%.
With Canary, The Wigwam was able to fully able to achieve its goal of increasing upsell revenue by $1000's per month.