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收益管理
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Revenue Management 中受歡迎
熱門搜尋
最佳 收益管理系统 的 2026
利用动态定价、需求预测和自动化数据洞察实现收益最大化。
最佳 渠道经理 的 2026
酒店分销软件，可同步第三方渠道的价格、空房情况和库存信息
最佳 商业智能 的 2026
告别电子表格，利用现代商业智能工具可视化数据，挖掘隐藏的洞察。
精選應用程式
Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
GUEST EXPERIENCE
From Emails to Instant Communication
Verified case study
Hotel Tech Report has reached out to hoteliers at Fairmont Monte Carlo to verify this case study.
How a large hotel uses Easyway to improve operations, drive incremental sales and enhance guest satisfaction
Why it matters:
Easyway's platform provides an all-encompassing solution to Fairmont Monte Carlo's day-to-day operational challenges as well as an overall enhancement to the service and experience provided to guests.
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In a large hotel with more than 20 receptionist on shift at any given time, keeping track of your guests' experience can be tricky. By using Easyway's platform, all communication with the guest is located in one place, easily accessible to any of the front desk receptionists. This enables the staff to easily keep track of any upgrade, special request or change of each guest. Easyway's guest journey messages also make it simple to expose guests to everything Fairmont Monte Carlo has to offer- thus increasing guest engagement and incremental sales.
Top 3 Core Objectives:
Simplify and streamline the operations and guest relationship in a large hotel, with almost 600 rooms.
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Fairmont's loyalty program: Increase guests' engagement with Fairmont's loyalty program
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Increase revenue: Make everything the hotel has to offer readily available for guests to browse and purchase
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Enhance guest experience: Improve guest engagement, experience and satisfaction
"Easyway's guest messaging platform elevates our guests' experience while also increasing our revenue. It is so much more efficient than communicating with emails."
Valentin Raymond
Duty manager
Innovators Mentioned
Easyway
VR
Valentin Raymond
Hotel Tech Report reached out to Valentin Raymond who verified this case study.
Duty manager
Fairmont Monte Carlo
👍 Duty manager
Valentin Raymond
said that Easyway's platform is a serious upgrade from email communication:
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"Easyway's guest messaging platform elevates our guests' experience while also increasing our revenue. It is so much more efficient than communicating with emails."
⚖️ The selection process:
During their research process, Valentin Raymond
evaluated Easyway's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Easyway was the best fit solution:
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Duty manager Valentin Raymond said, about their decision: "Easyway provides and overall solution to our needs when it comes to guest relationship management."
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The results:
Using Easyway’s guest journey messages, Fairmont are able to share their loyalty program and offers with guests. Easyway creates a more streamlined guest lifecycle, improving their overall engagement and experience from start to finish.
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Using Easyway's guest journey messaging allows Fairmont to expose guests to their loyalty program in an organic way.
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Easyway's fully customizable guest portal makes everything the hotel has to offer available to the guest directly on their mobile phone. Every upsell opportunity can be added to the guest portal, increasing incremental sales and generating higher revenue.
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Corresponding with guests via instant messaging creates higher engagement and satisfaction than emailing ever could. The convenience of instant messaging enables the hotel to provide service faster and better than ever before.
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