Case Study

How Kfar Maccabiah Took their Guest Communication to the Next Level with Easyway

Talia Gotal

Easyway · 十二月 20, 2022

Easyway's all-encompassing solutions streamlined Kfar Maccabiah's daily operations by improving guest communication, speeding up the check-in process and increasing revenue.

Why it matters: See how Easyway's different features provide the perfect platform for Kfar Maccabiah to provide the highest level of service to all types of guests, across the board.

Easyway's guest messaging opens a channel for instant and efficient communication with guests, leading to higher engagement and satisfaction. The contactless check-in shortens the arrival process, saving time and manpower and ensuring a smoother beginning to the stay. By using the guest portal, guests can easily see and purchase everything the hotel has to offer.

Top 3 Core Objectives: Kfar Maccabiah were focused on creating a streamlined experience for all of their guests, which includes faster communication, contactless check in and easier upselling.

Communicate with guests: Communicate with guests efficiently and effectively
Shorten check-in process: Save time and man power by making the check-in process contactless and available to guests pre-arrival
Increase incremental sales: boost revenue by improving upsells and exposing guests to all the hotel has to offer

"Easyway makes it so easy for us to communicate with guests. It's a great platform that serves us in more ways than one- the online check in and upselling capabilities are invaluable to our operations too and we love using the system."

Idit Tov

FOM

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👍 FOM Idit Tov said that Easyway is a great solution!:

"Easyway makes it so easy for us to communicate with guests. It's a great platform that serves us in more ways than one- the online check in and upselling capabilities are invaluable to our operations too and we love using the system."

⚖️ The selection process: During their research process, Idit Tov evaluated Easyway's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Easyway was the best fit solution:

FOM Idit Tov said, about their decision: "Easyway's platform meets all of our requirements and their team is always so available to answer any questions."

📈 The results: Easyway's GRM platform provides the perfect solution for a seamless guest journey. Instant communication between staff and guests throughout their guest journey and accessible upsell opportunities provide an overall higher level of service.

The ability to communicate with guests via WhatsApp both pre-arrival and in-house is not only more efficient, it also creates a higher-end experience that is more personal and effective.
Having guests complete online check-in shortens the arrival process substantially, ensuring a more pleasant start to their stay.
Easyway's guest portal is the ideal platform to display the add-on services the hotel has to offer, making it easy for guests to make purchases and driving revenue up.