Sunlife Resorts Digital Transformation with Hudini App

GUEST EXPERIENCE

With over three decades of experience in hospitality in Mauritius, Sunlife operates a portfolio of four distinctive resorts and a leisure island with a championship golf course and beach facilities for day trips. Each luxury resort has been designed in its own style; glamourous, modern, authentic and tranquil with a commitment to provide signature guest experiences that are unique to Sunlife.

Why it matters: During the pandemic, when planning for re-opening, Sunlife was researching ways to enhance the guest journey through contactless solutions and technology. In the post-pandemic era, the resorts faced challenges such as labour shortage, rising operational costs, and changes in consumer behaviour. In response, they revisited the idea of implementing a technology solution in the form of a mobile application.

Hudini presented the optimal solution for Sunlife. The standout feature was the full guest journey solution that Hudini provided, encompassing pre-stay, in-stay, and post-stay experiences. This comprehensive offering catered to all aspects of Sunlife’s guest stays at the three chosen resorts.

Top 3 Core Objectives: Hudini presented the optimal solution for Sunlife. The standout feature was YourSunlifeApp was tailored to Sunlife’s specific requirements and not only fulfilled the immediate needs, but also offered opportunities for future innovation and enhancement. The customisable platform allows Sunlife to create unique experiences for each guest.

Integration with existing technologies: To avoid any disruption to guests or hotel operations running at full capacity.

Innovators Mentioned

Sunlife Resorts

Hudini

Shailesh Bullywon

Digital Specialist

Sunlife Resorts

"Overall, we are extremely satisfied with the level of service provided by Hudini."

Shailesh Bullywon

Digital Specialist

👍 Digital Specialist Shailesh Bullywon said that Sunlife Resorts are incredibly pleased with mobile app results.:

"Overall, we are extremely satisfied with the level of service provided by Hudini."

⚖️ The selection process: During their research process, Shailesh Bullywon evaluated Hudini's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Hudini was the best fit solution:

Digital Specialist Shailesh Bullywon said, about their decision: "We would highly recommend Hudini to anyone looking for a reliable and innovative technology provider in the hospitality industry."

📈 The results: The results of the mobile application download campaign exceeded Sunlife’s initial expectations.

Prior to the pandemic, the download rate for their mobile application was approximately 15%. With the Hudini app, the download rate rose to 65%, surpassing their original target.
The Sunlife resorts have one of the highest rates of downloads of the Hudini app with 7,800 downloads by guests over a 6-month period.