How SuitePad Became a Fundamental Tool in Supporting Boscolo Hotels' Greener Vision

GUEST EXPERIENCE

After the tablets went live in their Nice and Lyon properties in September 2023, it became quickly evident that SuitePad was just the support the hotels needed, and the tool became a fundamental part of their practical operations.

Why it matters: After the installation, the tablets became an integral part of the hotels' sustainability efforts. The outcome was a measurable impact that benefited both the environment and their finances.

The Green Option, introduced through SuitePad, invited guests to skip room cleaning services with a single tap. In 12 months, guests ordered a total 4,641 skipped room cleanings, roughly 200 cleanings each month.

Top 3 Core Objectives: Boscolo Hotels wanted to find a solution to enhance service quality, support sustainability, and maintain the personal, elegant touch.

Enhance Service Quality: Elevate the guest experience while maintaining their reputation for exceptional hospitality.
Support Sustainability Efforts: Integrate environmentally conscious practices into their operations and spotlight their green initiatives.
Promote Guest-Centric Innovation: Adopt a digital solution that aligns with their brand’s elegant, personalized approach to hospitality.

Innovators Mentioned

Boscolo Hotels & SPAs

SuitePad

Giulian Tonazzoli

Director of Marketing

Boscolo Hotels & SPAs

"The Green Option has a dual impact, benefiting both the environment and our finances. It aligns perfectly with our sustainable and environmentally conscious direction that we should all be going for."

Giulian Tonazzoli

Director of Marketing

👍 Director of Marketing Giulian Tonazzoli said that SuitePad supported the hotels' sustainability while saving costs.:

"The Green Option has a dual impact, benefiting both the environment and our finances. It aligns perfectly with our sustainable and environmentally conscious direction that we should all be going for."

⚖️ The selection process: During their research process, Giulian Tonazzoli evaluated SuitePad's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SuitePad was the best fit solution:

Director of Marketing Giulian Tonazzoli said, about their decision: "SuitePad gave us the perfect platform to showcase our sustainability efforts, like the Green Option and Clef Verte, while also actively engaging our guests. It’s been a great way to highlight additional services and local partnerships in a way that’s both accessible and elegant."

📈 The results: Boscolo Hotels achieved significant progress in its sustainability goals while saving costs and reducing resource waste. Additionally, the hotel elevated guest engagement and successfully boosted its ancillary revenue.

Over the course of 12 months, guests ordered a total 4,641 skipped room cleanings, roughly 200 cleanings each month, saving the hotels an estimated €37,000.
Guests at Boscolo Hotels Nice and Boscolo Hotels Lyon spent an average of 4 minutes and 15 seconds per session on SuitePad tablets, generating more than €170,000 with bookings made via the tool.
The quick feedback allowed the staff to address concerns in real-time. An incomplete room service order or a small maintenance issue could be resolved within minutes, leaving guests feeling valued and heard.