The Bank Hotel Istanbul Brings Its 1867 Bank Building Into Modern Hospitality with SuitePad

GUEST EXPERIENCE

The Bank Hotel Istanbul, a 61-room Design Hotels by Marriott member in an 1867 bank building, put SuitePad in every room in May 2026. In four months, guests averaged 5:21 per session, skipped 251 housekeeping nights saving €2,008, and 90% rated their stay as happy.

Why it matters: A historic hotel can keep its character and still run its guest service in the present. One device replaced printed directories, cards and the desk phone, and guests actually used it.

SuitePad replaces the room phone and printed materials with one in-room device. At The Bank Hotel, guests use it to read the building's history, explore room service and the spa, skip housekeeping through the Green Option, ask the AI assistant questions, and rate their stay during their visit.

Top 3 Core Objectives: The hotel wanted to keep its history visible while making the way it communicates, serves and runs its rooms fully modern.

One Device, Everything Included: Printed directories, cards and a desk phone don't fit a design hotel. The hotel wanted one device with the full offer, in the guest's language, always up to date.
Lighter Load For Housekeeping: Let guests skip cleaning with one tap, and give the housekeeping team the list a day ahead.
Guest Feedback During Stays: Learn about problems while the guest is still in the hotel, not later in a public review.

Innovators Mentioned

The Bank Hotel Istanbul

SuitePad

And Karakan

General Manager, The Bank Hotel Istanbul

The Bank Hotel Istanbul

""SuitePad let us bring our history and a modern guest experience together without changing the character of a single room.""

And Karakan

General Manager, The Bank Hotel Istanbul

👍 General Manager, The Bank Hotel Istanbul And Karakan said that General Manager And Karakan said SuitePad fit the hotel without changing what makes it special::

""SuitePad let us bring our history and a modern guest experience together without changing the character of a single room.""

⚖️ The selection process: During their research process, And Karakan evaluated SuitePad's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SuitePad was the best fit solution:

General Manager, The Bank Hotel Istanbul And Karakan said, about their decision: "Our building tells a story from 1867. We wanted the guest experience inside it to belong to the future."

📈 The results: In the first four months, guests spent 186 hours on the devices, chose to skip housekeeping on their own, and gave the hotel a 90% happy rating, while the AI assistant answered 164 guest conversations.

5:21 average session time across 2,084 sessions, about 42 minutes per device per month
251 housekeeping nights skipped from 154 Green Option requests, saving €2,008
90% of guests rated their stay as happy (125 of 139), with unhappy guests flagged while still in the hotel