订阅我们的每周新闻通讯《酒店技术内幕》
加入来自雅高、万豪、总督、香格里拉、瑰丽酒店、Expedia 和 AirBnB 等顶级品牌的 100,000 名高管，每周一次将最新的创新和见解发送到您的收件箱。
收益管理
![]()
![]()
Revenue Management 中受歡迎
熱門搜尋
最佳 收益管理系统 的 2026
利用动态定价、需求预测和自动化数据洞察实现收益最大化。
最佳 渠道经理 的 2026
酒店分销软件，可同步第三方渠道的价格、空房情况和库存信息
最佳 商业智能 的 2026
告别电子表格，利用现代商业智能工具可视化数据，挖掘隐藏的洞察。
精選應用程式
Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
GUEST EXPERIENCE
The Olivar Suites Upscale Service & Boost Revenue with In-Room Tablets by SuitePad
Verified case study
Hotel Tech Report has reached out to hoteliers at Voulgaris Hospitality Group to verify this case study.
The Olivar Suites (part of the Voulgaris Hospitality Group) went live with SuitePad in May 2022. Soon after, the Greek all-suite resort began seeing a variety of benefits like increased personalization and service quality for guests, more real-time feedback from travelers, and boosted F&B revenues.
Why it matters:
From its opening, the resort was known for its high level of personalized service. However, the team still kept looking for ways to continuously improve and customize the guest experience.
-
When the property’s senior management first heard about SuitePad, they immediately saw its potential and implemented it soon after.
Top 3 Core Objectives:
While The Olivar Suites weren’t trying to solve a specific problem, they were eager to further enhance the overall level of service.
-
Streamline in-room communication: A simple way for the hotel to connect with guests throughout their stay.
-
Promote add-on offers: A better way to inform their guests about add-on offers and events.
-
Get real-time feedback: A quick way to get guest feedback in real-time.
Innovators Mentioned
Voulgaris Hospitality Group
SuitePad
Dimitris Fronimos
Hotel Tech Report reached out to Dimitris Fronimos who verified this case study.
Marketing Executive
Voulgaris Hospitality Group
"SuitePad helped us achieve our goals of upgrading our service and successfully promoting our in-house offers. It also gives us space to keep trying new things all while providing the upscale experience our guests crave."
Dimitris Fronimos
Marketing Executive
👍 Marketing Executive
Dimitris Fronimos
said that the in-room tablet solution is an efficient and effective platform:
-
"SuitePad helped us achieve our goals of upgrading our service and successfully promoting our in-house offers. It also gives us space to keep trying new things all while providing the upscale experience our guests crave."
⚖️ The selection process:
During their research process, Dimitris Fronimos
evaluated SuitePad's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SuitePad was the best fit solution:
-
Marketing Executive Dimitris Fronimos said, about their decision: "First and foremost we chose SuitePad because it responds well to our needs. On top of that, we were confident that their work culture would fit well with our overall objectives and vision."
📈
The results:
After implementing SuitePad’s in-room tablets, The Olivar Suites experienced a variety of benefits across departments including F&B, front office and marketing.
-
Stronger awareness of service offering and boosted ancillary revenue: In six months, SuitePad helped generate close to 3,000 room service orders worth around €35,000 in revenue.
-
Understanding guest sentiment in real-time: Within only six months, 1,400 travelers filled out the feedback forms and shared their experiences.
-
Increased brand exposure: The hotel entered the race for the World Luxury Hotel Awards and used its in-room tablets to request guest support. This resulted in 337 votes cast.
You may also enjoy
获取个性化的产品推荐
产品推荐顾问
