The Olivar Suites Upscale Service & Boost Revenue with In-Room Tablets by SuitePad

GUEST EXPERIENCE

The Olivar Suites (part of the Voulgaris Hospitality Group) went live with SuitePad in May 2022. Soon after, the Greek all-suite resort began seeing a variety of benefits like increased personalization and service quality for guests, more real-time feedback from travelers, and boosted F&B revenues.

Why it matters: From its opening, the resort was known for its high level of personalized service. However, the team still kept looking for ways to continuously improve and customize the guest experience.

When the property’s senior management first heard about SuitePad, they immediately saw its potential and implemented it soon after.

Top 3 Core Objectives: While The Olivar Suites weren’t trying to solve a specific problem, they were eager to further enhance the overall level of service.

Streamline in-room communication: A simple way for the hotel to connect with guests throughout their stay.
Promote add-on offers: A better way to inform their guests about add-on offers and events.
Get real-time feedback: A quick way to get guest feedback in real-time.

Innovators Mentioned

Voulgaris Hospitality Group

SuitePad

Dimitris Fronimos

Marketing Executive

Voulgaris Hospitality Group

"SuitePad helped us achieve our goals of upgrading our service and successfully promoting our in-house offers. It also gives us space to keep trying new things all while providing the upscale experience our guests crave."

Dimitris Fronimos

Marketing Executive

👍 Marketing Executive Dimitris Fronimos said that the in-room tablet solution is an efficient and effective platform:

"SuitePad helped us achieve our goals of upgrading our service and successfully promoting our in-house offers. It also gives us space to keep trying new things all while providing the upscale experience our guests crave."

⚖️ The selection process: During their research process, Dimitris Fronimos evaluated SuitePad's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SuitePad was the best fit solution:

Marketing Executive Dimitris Fronimos said, about their decision: "First and foremost we chose SuitePad because it responds well to our needs. On top of that, we were confident that their work culture would fit well with our overall objectives and vision."

📈 The results: After implementing SuitePad’s in-room tablets, The Olivar Suites experienced a variety of benefits across departments including F&B, front office and marketing.

Stronger awareness of service offering and boosted ancillary revenue: In six months, SuitePad helped generate close to 3,000 room service orders worth around €35,000 in revenue.
Understanding guest sentiment in real-time: Within only six months, 1,400 travelers filled out the feedback forms and shared their experiences.
Increased brand exposure: The hotel entered the race for the World Luxury Hotel Awards and used its in-room tablets to request guest support. This resulted in 337 votes cast.