How Optii helped The Godfrey Hotel & Cabanas Tampa be more responsive, efficient and staff-friendly

MARKETING

The Challenge The Godfrey Hotel & Cabanas Tampa sought to improve the flow and efficiency of its housekeeping team. The property boasts a multitude of room types, but lacked a way to accurately measure estimated clean times per room. Plus, housekeepers often had a hard time navigating the hotel’s intricate layout — leading to wasted time and lost productivity. In addition, the hotel was still tracking maintenance requests manually, which meant longer wait times for important fixes.

Why it matters: By incorporating Optii's Housekeeping Solutions, The Godfrey Hotel & Cabanas Tampa's housekeeping and maintenance team was able to increase productivity and efficiency when it came to responding to guest requests.

Optii's Housekeeping Solution optimizes labor and cleaning sequences for planning efficiency and faster turnaround times. It employs predictive, intelligent AI to optimize room attendant routes in real-time to deliver cleaning efficiency and an excellent guest experience and centralizes operations for full visibility and improved team performance. By optimizing it to the way The Godfrey Hotel & Cabanas Tampa's team operates, they were able to increase their productivity.

Top 3 Core Objectives: The Godfrey Hotel & Cabanas Tampa sought to improve the flow and efficiency of its housekeeping and maintenance team.

Improve The Flow: By mapping out routes for room attendants using PMS data points and AI, Optii has reduced operational friction, enabling the housekeeping team to run more efficiently.
Improve Efficiency: Optii also predicts cleaning times by guest and provides a daily ‘look up’ showing how long each room type took to clean. This allows for more accurate planning.
Improve Maintenance Requests: Optii helps the team track maintenance requests in real time. Issues are recorded electronically, rather than manually. The hotel now acts and responds much faster to fix problems and deliver an exceptional and problem-free guest experience.

"I particularly appreciate the enhanced visibility of my teams’ whereabouts and the ability to support them with better route planning to make sure our room cleaning time estimates are as accurate and fair as possible."

Kelly Kuchrowy

Executive Housekeeper

Innovators Mentioned

Optii Solutions

Kelly Kuchrowy

Executive Housekeeper

The Godfrey Hotel & Cabanas Tampa

Shaun Kwiatkowski

General Manager

The Godfrey Hotel & Cabanas Tampa

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👍 Executive Housekeeper Kelly Kuchrowy said that Being able to monitor their team's whereabouts helped increase the accuracy of room cleaning times.:

"I particularly appreciate the enhanced visibility of my teams’ whereabouts and the ability to support them with better route planning to make sure our room cleaning time estimates are as accurate and fair as possible."

⚖️ The selection process: During their research process, Shaun Kwiatkowski evaluated Optii Solutions's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Optii Solutions was the best fit solution:

General Manager Shaun Kwiatkowski said, about their decision: "Optii delivers a level of transparency that we have never had before and is empowering both staff and managers in the process. Rolling out Optii has been so smooth that we are now looking at how we can expand our use of it, with the confidence that the technology is super easy to use and the team at Optii will help us every step of the way."

📈 The results: After incorporating Optii's Housekeeping Solutions, the hotel now acts and responds much faster to fix problems and deliver an exceptional and problem-free guest experience.

Optii helps the team track maintenance requests in real time. Issues are recorded electronically, rather than manually, so that the team can put together business cases for capital investment instantly and accurately.
Optii delivers data in real-time so management can see that every room has been inspected. This is critical for customer reassurance that cleaning protocols have been followed.
Optii also predicts cleaning times by guest and provides a daily ‘look up’ showing how long each room type took to clean. This allows for more accurate planning.

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