With Optii, The Ritz-Carlton Cleveland experienced that they were able to manage the housekeeping operation in real-time, with Optii’s intuitive timeline view. Here, the managers have a birds-eye view of room status, staff location and progress, and the ability to make any changes needed with ease. Using Optii has also been a tremendous help in managing staff performance, and accountability. At the Ritz-Carlton Cleveland, the housekeeping staff have become accustomed to using Optii in their day to day. It’s become second nature to them when turning over rooms, moreover, it’s helped staff stay accountable for their tasks. The housekeeping team went from cleaning 18 rooms per day, per housekeeper to 12 rooms, which helped improve the hotel's cleanliness score from 60% to 80%.

The Ritz-Carlton Cleveland was also seeking to improve communications between staff, as well as allocating tasks. By utilizing Optii, they were able to communicate more efficiently within the team by allowing the Ritz-Carlton Cleveland staff to leave detailed notes and have real-time performance conversations. This has improved the dynamic across the entire operations department. he management team is able to track the staff without micromanaging and the staff is able to have more independence in their daily tasks while being held accountable. This new structure has helped the Ritz-Carlton Cleveland team communicate better and manage their time more productively. The biggest change that the Ritz-Carlton Cleveland saw was the interactions amongst their team. With Optii, all communication became streamlined.

Optii has had a significant impact on guest experience and guest satisfaction. Prior to using Optii, the property had a cleanliness score in the mid 60’s. In the first year of using Optii that score climbed to meet the goal of 78%. Now, the scores hovers in the high 80’s. Optii’s productivity improvements has helped the property almost entirely eliminate guest queues to the point where ‘timeliness of check-in’ isn’t even measured anymore. These impacts on guest satisfaction and reviews has helped the property move from being in the 30’s out of 42 Ritz-Carlton properties to now being number 10 in the company. Having real-time visibility on the housekeeping operation, room status, and ability to make changes allows a room controller to manage guest check-in and ensure that a room is always ready for the next guest.