Being an owner-run, independent property can often be overwhelming when competing in such a popular destination against big and popular hotel chains. One of the best parts about joining forces with Profitroom has been the support, from the first day of onboarding to the start of their growth journey with their Customer Success Manager. Profitroom really understands bespoke properties and have geared their efforts towards elevating automation to assist small businesses to cope with the time constraints on management and a handful of expertly trained multitaskers to perform a multitude of duties normally dealt with by several separate departments.

Enhanced Offerings and Communication: A significant part of Ocean View House's response to the Covid resurgence was to enhance their service offerings and simplify communication with existing and potential guests while staying on top of market changes and industry demands.

Convert Enquiries into Bookings: Having tried several different booking engines and other automated and digital solutions, they found each of them unable to deliver a comprehensive solution that would convert enquiries into direct bookings

Independence from OTAs: Ocean View House were looking for a solution that would allow them to manage their bookings themselves, without the added reliance of OTA support and associated commissions.