Elevating the Swiss Resort Experience with Canary and Protel

OPERATIONS

Bergwelt Grindelwald paired Canary Technologies’ Guest Management System with Protel PMS to streamline operations, boost upsells, and enhance guest communication — all while reducing waste and saving 25+ hours of labor per month.

Why it matters: Digitizing the guest journey saves time, supports sustainability, and unlocks significant new revenue streams.

Canary’s Mobile Check-In and Guest Messaging simplified pre-arrival communication, while Dynamic Upsells helped convert in-stay experiences into over USD $630K in add-on revenue.

Top 3 Core Objectives: The hotel aimed to modernize the guest journey, streamline admin tasks, and improve upsell performance.

Streamline Check-In: Replace manual ID collection and printed forms with a digital pre-arrival process synced to Protel's PMS.
Improve Communication: Use Guest Messaging to broadcast updates, promote events, and share on-site experiences.
Drive Upsell Revenue: Launch Dynamic Upsells to showcase the spa, dining, and experiences directly to guests.

Innovators Mentioned

Bergwelt Grindelwald

Canary Technologies

Tanja Münker

General Manager

Bergwelt Grindelwald

"Before Canary, we used email for all of our pre-arrival communication. It was time-consuming and inconsistent. We estimate that Canary saved our front desk over 25 hours of labor last month."

Tanja Münker

General Manager

👍 General Manager Tanja Münker said that Canary eliminated manual pre-arrival email work and boosted efficiency:

"Before Canary, we used email for all of our pre-arrival communication. It was time-consuming and inconsistent. We estimate that Canary saved our front desk over 25 hours of labor last month."

⚖️ The selection process: During their research process, Tanja Münker evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

General Manager Tanja Münker said, about their decision: "We love using broadcast messages to promote events, send special notifications and highlight on-site experiences. It makes it so much easier to communicate and keep guests informed of everything going on."

📈 The results: Bergwelt Grindelwald saved over 25 labor hours per month and generated USD $630,500 in upsell requests after implementing Canary.