How Casa Faena Delights Guests and Drives 55% More Upsells with Canary

OPERATIONS

The boutique 38-room Casa Faena, part of the Accor portfolio, turned to Canary to modernize operations and enhance guest experiences — achieving a 55% increase in ancillary revenue and improved satisfaction scores.

Why it matters: Even small, independent hotels can drive major results through automation and smart upselling.

By combining Canary’s Mobile Check-In, Tablet Registration, and Dynamic Upsells, Casa Faena automated manual workflows and created a seamless digital guest journey.

Top 3 Core Objectives: Casa Faena wanted to eliminate manual processes, boost ancillary revenue, and deliver a smoother guest experience.

Automate Manual Work: Replace pen-and-paper and spreadsheet-based workflows with digital tools.
Drive Upsell Revenue: Introduce in-stay upsells like early check-in, late check-out, and restaurant offers.
Improve Guest Experience: Simplify the arrival process and make every guest touchpoint faster and more intuitive.

Innovators Mentioned

Casa Faena

Canary Technologies

Gerrit Thesing

General Manager

Casa Faena

"Since implementing Canary, we’ve been able to automate everything that was once manual."

Gerrit Thesing

General Manager

👍 General Manager Gerrit Thesing said that automation transformed their operations:

"Since implementing Canary, we’ve been able to automate everything that was once manual."

⚖️ The selection process: During their research process, Gerrit Thesing evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

General Manager Gerrit Thesing said, about their decision: "Guests now see the cost of the add-ons we offer, like late check-out. So when we comp it as a gesture, it automatically carries more weight. That instantly improves the guest experience."

📈 The results: Casa Faena saw a 55% increase in ancillary revenue, achieved one-minute check-ins, and collected richer guest data through Canary’s all-in-one solution.

55% increase in ancillary revenue through Dynamic Upsells.
Average check-in time reduced to 1 minute.
Enhanced guest satisfaction and better data collection for future engagement.

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