Case Study

How Casa Faena Delights Guests and Drives 55% More Upsells with Canary

Amanda McDowell

Canary Technologies · 十月 08, 2025

The boutique 38-room Casa Faena, part of the Accor portfolio, turned to Canary to modernize operations and enhance guest experiences — achieving a 55% increase in ancillary revenue and improved satisfaction scores.

Why it matters: Even small, independent hotels can drive major results through automation and smart upselling.

By combining Canary’s Mobile Check-In, Tablet Registration, and Dynamic Upsells, Casa Faena automated manual workflows and created a seamless digital guest journey.

Top 3 Core Objectives: Casa Faena wanted to eliminate manual processes, boost ancillary revenue, and deliver a smoother guest experience.

Automate Manual Work: Replace pen-and-paper and spreadsheet-based workflows with digital tools.
Drive Upsell Revenue: Introduce in-stay upsells like early check-in, late check-out, and restaurant offers.
Improve Guest Experience: Simplify the arrival process and make every guest touchpoint faster and more intuitive.

"Since implementing Canary, we’ve been able to automate everything that was once manual."

Gerrit Thesing

General Manager

👍 General Manager Gerrit Thesing said that automation transformed their operations:

"Since implementing Canary, we’ve been able to automate everything that was once manual."

⚖️ The selection process: During their research process, Gerrit Thesing evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

General Manager Gerrit Thesing said, about their decision: "Guests now see the cost of the add-ons we offer, like late check-out. So when we comp it as a gesture, it automatically carries more weight. That instantly improves the guest experience."

📈 The results: Casa Faena saw a 55% increase in ancillary revenue, achieved one-minute check-ins, and collected richer guest data through Canary’s all-in-one solution.