Case Study

How Hotel Camiral Digitized the Guest Journey and Unlocked $33k in Upsells in 4 Months

Amanda McDowell

Canary Technologies · 十月 25, 2025

Hotel Camiral partnered with Canary Technologies to digitize check-in, streamline front desk operations, and grow ancillary revenue — all while enhancing the luxury guest experience.

Why it matters: Manual workflows were slowing down arrivals and limiting upsell revenue at Hotel Camiral. Canary's digital guest journey platform unlocked faster operations and new revenue streams.

Canary's solution enabled Mobile Check-in, Tablet Registration, Dynamic Upsells, Guest Messaging, and Smart Checkout — all integrated into a luxury guest experience.

Top 3 Core Objectives: Hotel Camiral was looking to digitize its guest journey to improve operational efficiency and guest experience.

Streamline Check-In: Eliminate paperwork and reduce front desk processing time while maintaining five-star service.
Drive Upsell Revenue: Make premium add-ons (e.g., room upgrades, pet fees, late checkout) easier to book through mobile devices.
Enhance Guest Communication: Offer a digital channel for guests to ask questions and make requests, reducing call volume to the front desk.

"When the check-in process was manual we were using a lot of paper… Now, we’re able to check guests in faster than ever."

Cristina Purice

Front Desk Supervisor

👍 Front Desk Supervisor Cristina Purice said that going paperless sped up the arrival process and elevated the guest welcome experience.:

"When the check-in process was manual we were using a lot of paper… Now, we’re able to check guests in faster than ever."

⚖️ The selection process: During their research process, Cristina Purice evaluated Canary Technologies's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Canary Technologies was the best fit solution:

Front Desk Supervisor Cristina Purice said, about their decision: "With Canary, we can do all our work faster than before. It’s an investment that truly works for us."

📈 The results: Since going live, Hotel Camiral streamlined check-in to under three minutes and generated over $33,000 in upsell revenue within just four months.