With many returning guests, Cloudbeds’ powerful platform with unified data has also been a game-changer for the Cape Shark Villas team. By enabling them to easily track guest history and preferences, such as billing history, payment types, purchase history, food allergies, and more, the team can better cater to their guests’ needs and always be one step ahead—offering an unrivaled guest experience.

Cloud-Based Solution: The resort wanted a cloud-based system that was easy to use and accessible, one that made it easier for staff to manage the property remotely and enabled different departments to access information in real-time.

Real-Time Availability and Maintenance: Due to high occupancy rates, repeat customers who preferred trying different villas, and challenges in quickly inspecting villas, Cape Shark Villas needed a solution to provide real-time information on villa availability and maintenance status. This feature would help them avoid booking occupied villas or those requiring maintenance.

Guest History and Preferences: To cater to the needs of their many returning guests, Cape Shark Villas sought a system that could track guest history and preferences, including billing history, payment types, purchase history, food allergies, and more. This information would enable them to personalize the guest experience and encourage repeat visits.