Case Study

Powering Elysee Hyde Park Hotel’s Guest-Centric Approach and London Charm

Ricky Schoeman

Cloudbeds · 十二月 08, 2025

Elysee Hyde Park Hotel is a 70-room independent property in central London known for warm service, family-friendly rooms, and an unbeatable location steps from Hyde Park.

Why it matters: Cloudbeds helped Elysee Hyde Park streamline operations, reduce tech frustrations, and give staff more time to focus on guests—resulting in faster workflows, stronger distribution, and a system the entire team loves using daily.

By replacing a complex, unreliable PMS with Cloudbeds, Elysee gained speed, simplicity, and a future-proof foundation that supports its guest-first philosophy and growing tech ecosystem.

Top 3 Core Objectives: To uphold their high-touch service standards while staying competitive in a fast-moving London market, Elysee needed a PMS that simplified operations, empowered staff, and connected seamlessly to the tools they rely on.

Reduce operational friction: With a busy reception and a small team, they needed fewer clicks, faster workflows, and a system that kept staff focused on guests—not screens.
Replace unreliable technology: Previous systems caused constant issues, slowdowns, and long training periods. Elysee wanted a stable, intuitive PMS staff could master quickly.
Flexible tech stack: They needed a hub that could support modern integrations like dynamic pricing tools, allow easy expansion, and evolve with their business.

"Our team is fantastic with guests, but not everyone is super tech-savvy — so having an easy-to-use system is absolutely key for a hotel our size."

Karol Zymek

Founder & CEO

👍 Founder & CEO Karol Zymek said that Cloudbeds' simple, intuitive tech creates confident teams.:

"Our team is fantastic with guests, but not everyone is super tech-savvy — so having an easy-to-use system is absolutely key for a hotel our size."

⚖️ The selection process: During their research process, Karol Zymek evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Founder & CEO Karol Zymek said, about their decision: "Cloudbeds takes the operational headaches off our plate, allowing us to focus on what really matters: running the business and giving our guests a great experience… It’s a rock-solid system that just works."

📈 The results: Cloudbeds transformed Elysee Hyde Park’s operations with greater speed, reliability, and distribution reach—helping the hotel reclaim valuable time for guest service and strategic growth.