Case Study

Grupo Catedral: Scaling Operations and Guest Experience with Cloudbeds

Linda Pashaj

Cloudbeds · 九月 02, 2025

Grupo Catedral, a hospitality group with over 500 rooms in the heart of Mexico City, needed a modern system to support expansion and deliver smoother guest experiences. With Cloudbeds, they centralized operations, improved efficiency, and gained the flexibility to grow on their own terms.

Why it matters: By moving to Cloudbeds, Grupo Catedral freed themselves from the limitations of their old national system. They now manage multiple properties seamlessly, optimize revenue strategies, and enhance the guest journey — from faster check-in to stronger communication.

Cloudbeds provides Grupo Catedral with a single, cloud-based platform to manage multiple hotels, streamline processes, and integrate essential tools for revenue management, compliance, and guest engagement.

Top 3 Core Objectives: Grupo Catedral needed a system that could keep pace with its growth ambitions, improve the guest experience, and provide the flexibility to adapt across different hotel concepts within its portfolio.

Centralized management: Simplify operations by managing multiple properties through a single platform while maintaining unique service models for each hotel.
Smarter revenue strategies: Enable effective revenue management, including price differentiation for new hotel concepts and room types, without relying on manual processes.
Better guest experience: Enhance the guest journey with faster digital check-in and stronger communication before, during, and after stays.

"Cloudbeds has helped us improve our operations in a significant way. It’s easy to learn, accessible from anywhere, and integrates with the applications we need. For a group like ours, with unique concepts in each property, that flexibility is essential."

Francisco Santoveña Domenech

Director of Operations

👍 Director of Operations Francisco Santoveña Domenech said that A flexible platform that adapts to different hotel concepts.:

"Cloudbeds has helped us improve our operations in a significant way. It’s easy to learn, accessible from anywhere, and integrates with the applications we need. For a group like ours, with unique concepts in each property, that flexibility is essential."

⚖️ The selection process: During their research process, Francisco Santoveña Domenech evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Director of Operations Francisco Santoveña Domenech said, about their decision: "Cloudbeds allows us to control multiple properties with ease, which helps us have better processes, better internal reports, and make better decisions."

📈 The results: Cloudbeds gave Grupo Catedral the operational control and flexibility needed to expand successfully, while improving internal processes and the overall guest experience.

Centralized control of 5+ properties and 500+ rooms in one platform
Reduced guest wait times with digital check-in functionality
Improved decision-making through stronger internal reporting and real-time insights