Case Study

Cloudbeds helps Hotel McCoy streamline payments and better manage revenue

Isis Darios

Cloudbeds · 六月 23, 2024

Much more than a place to stay, Hotel McCoy properties are all about creating lively spaces that encourage guests to tap into their artistic and authentic selves while getting a feel for the local community.

Why it matters: Offering a special ‘kindness rate’ – a 15% discount for performing any act of kindness, – support for local artists with their commission-free art program, a partnership with Local First Arizona, and a Tucson Green Business Certification – it’s easy to understand why guests fall in love with the “Travel for All” concept of Hotel McCoy and all their community-ingrained properties.

As Quinton Jimerson, Assistant General Manager, puts it, "The guest experience at Hotel McCoy is magical. People come to see the art, hang out, use the firepit and the heated pool. There's a lot of amenities that make Hotel McCoy what it is, but more than that it's the people. Guests go out of their way to return to us."

Top 3 Core Objectives: When it came to choosing a technology partner that could serve as a backbone for the Hotel McCoy group’s operations, they considered a variety of options, but the core prerequisites were simple: Easy to use and easy to train on.

Easy onboarding: The team at Hotel McCoy wanted a modern and intuitive hospitality management platform that was easy to use for all their day-to-day operations.
Integrated payment solution: Wanting to speed up payment reconciliation and reporting and improve the guest experience, the team sought a payment solution that centralized financial operations and allowed them to accept payments anytime, anywhere, anyway.
Revenue management: To facilitate their commitment to continuous improvement, the team wanted a solution that provided centralized access to all their transactional data and helped draw valuable insights into performance.

"Cloudbeds Payments is essential to Hotel McCoy, offering a streamlined solution for processing payments across all our properties. Our well-trained team benefits from its comprehensive tools and resources, ensuring payments are handled accurately and efficiently. Additionally, the notes feature helps convey guest needs precisely, enhancing our guest service to be both thorough and exceptional."

Norma Lopez

General Manager

👍 General Manager Norma Lopez said that Cloudbeds Payments' integrated solution has proven crucial to Hotel McCoy's operations:

"Cloudbeds Payments is essential to Hotel McCoy, offering a streamlined solution for processing payments across all our properties. Our well-trained team benefits from its comprehensive tools and resources, ensuring payments are handled accurately and efficiently. Additionally, the notes feature helps convey guest needs precisely, enhancing our guest service to be both thorough and exceptional."

⚖️ The selection process: During their research process, Norma Lopez evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

General Manager Norma Lopez said, about their decision: "I’ve tried other programs and apps, and none have the same follow-through as Cloudbeds."

📈 The results: Cloudbeds is used by the whole Hotel McCoy team – front desk, housekeeping, and all administrators, whether in finance or branding. It’s relied upon for everything, from taking reservations and streamlining operations, to having a clear picture of performance and getting insights into areas of improvement across all their properties. “We use it day to day, it’s something that we must have,” says Norma.

Everything payments related – from taking any kind of payment across all properties to handling refunds and solving chargeback disputes – has become as simple as 1,2,3.
Onboarding, training, and daily use have been made easy with invaluable educational resources provided by Cloudbeds, from Cloudbeds University, the knowledge base, and live chat support.
With all of their data centralized in one place, the team at Hotel McCoy have a deeper understanding of performance across all their properties, empowering them to make strategic, data-driven business decisions that help drive revenue.