HP Hospitality managers can access a multi-property view, which simplifies booking across HP Hospitality's eleven properties. This feature enables staff to easily reserve accommodations for guests at another location when one property is fully booked, managing occupancy and ensuring that potential revenue is not lost.

Streamline operations: HP Hospitality aims to achieve efficient property management across its multiple locations. They utilize Cloudbeds' multi-property functionality to streamline operations and simplify navigation for their team. This includes being able to seamlessly redirect and make reservations for guests at other properties within their portfolio when a location reaches capacity, improving overall capture rates and increasing operational efficiency.

Increase direct bookings: HP Hospitality seeks to reduce reliance on online travel agencies (OTAs) in order to boost direct bookings. They are actively working to optimize their direct booking strategy and have integrated several properties with the Cloudbeds Digital Marketing Suite to this end.

Improve the guest experience: HP Hospitality is focused on enhancing the guest experience. They use Cloudbeds to facilitate inter-property bookings. Additionally, HP Hospitality uses Akia, a messaging platform integrated with Cloudbeds, to improve guest communications and enable contactless check-ins. This contributes to a better overall experience and potentially increases repeat bookings.