Case Study

Cloudbeds’ reliability and ease-of-use help drive growth for this group of hostels

Sofia Vargas

Cloudbeds · 十月 15, 2024

ITH Hostels and Eco Lodging operates 9 different properties throughout the United States including hostels and vacation rentals. Founders James and Bobby aimed to offer guests the best possible budget accommodation and provide guests the ultimate experience. The International Travelers House concept was created for travelers allowing them to meet and experience other cultures from around the world all under one roof.

Why it matters: ITH Hostels has grown to become a premium backpacker hostel with first class hostel amenities and staffed by locals who know the destinations first-hand.

Bobby and James continue to grow and have an ambitious vision to expand both domestically and internationally.

Top 3 Core Objectives: As they expanded, ITH Hostels wanted a reliable, cloud-based hostel software that would enable them to scale.

Easy implementation: From the very beginning, Cloudbeds provided extensive help guides, videos, in-app tooltips and their own Cloudbeds customer coach.
Staff training: Because their staff is largely volunteer-based, training continues to be a priority.
Reliabilty: ITH Hotels needed a reliable system that would accompany them as they continued to grow.

"Within the first 15 minutes of being in the office, Cloudbeds gives me full knowledge of my properties - from my daily occupancy and revenue to check ins and check outs, no shows, and ADRs."

Bobby Dyer

CoFounder

👍 CoFounder Bobby Dyer said that Little things make a big difference and the time that we save with Cloudbeds quickly adds up.:

"Within the first 15 minutes of being in the office, Cloudbeds gives me full knowledge of my properties - from my daily occupancy and revenue to check ins and check outs, no shows, and ADRs."

⚖️ The selection process: During their research process, Bobby Dyer evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

CoFounder Bobby Dyer said, about their decision: "When our staff is happy and efficient, the guests feel that same vibe when things are operating smoothly."

📈 The results: With Cloudbeds easy-to-use interface, Bobby and James know their staff can do their jobs better. This means they have time to focus on the big picture and further drive the strategy and growth of ITH Hostels.

Exponential growth: ITH Hostels had 3 properties when they first started with Cloudbeds and have grown to 11 over the past few years. They credit Cloudbeds for helping with their operational efficiency and time-saving features.
Exceptional customer support: With Cloudbeds reliable email support team, ITH Hostels knows they can get a speedy answer no matter what time of day it is.
Increase in no-show charges: With Cloudbeds, their team can easily view and charge no shows. They increased the no show charges by 60-70%, allowing them to optimize availability.