Case Study

The J Collection switches from a legacy PMS to gain efficiency with Cloudbeds

Sofia Vargas

Cloudbeds · 六月 05, 2024

The J Collection is a group of independent hotels, ranging from historic mansions to modern retreats, that truly capture the renowned spirit of New Orleans.

Why it matters: With a focus on finding diamonds in the rough and offering everything from seasonal tickets to The Pelicans’ games, to riding in the Sugar Bowl parade – every property has a unique offering.

As Chris Curry, Director of Revenue Management for J Collection Hotels, puts it, “you’re not going to get a cookie cutter J Collections hotel, every hotel has got its personality and I think being an independent property has allowed each personality to prosper.”

Top 3 Core Objectives: The team at J Collection found that many legacy PMS solutions had become too complicated. They wanted a solution that streamlined operations and offered the latest functionality, while still being easy to use.

Easy to train on: It was important that all staff members across all properties, from front desk agents to housekeepers, could quickly learn how to use it.
Seamless adoption: The team wanted a solution that facilitated seamless transition from their existing legacy PMS.
For the modern traveler: It was important to find a solution that offered all the latest features around convenience that modern travelers have come to expect.

"What's nice about Cloudbeds is that they're always adding to their technology and they're listening to their customers. So whenever we ask for something, right away they're working on it."

Chris Curry

Director of Revenue Management

👍 Director of Revenue Management Chris Curry said that Cloudbeds' role as an innovative partner is unmatched:

"What's nice about Cloudbeds is that they're always adding to their technology and they're listening to their customers. So whenever we ask for something, right away they're working on it."

⚖️ The selection process: During their research process, Chris Curry evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Director of Revenue Management Chris Curry said, about their decision: "Everyone we’ve reacted with has been on the money, responsive, and they’ve followed through on everything we’ve asked them to do. So it’s just a breath of fresh air coming from a big PMS system to Cloudbeds."

📈 The results: Since seamlessly transitioning from their previous PMS, J Collection has noticed a significant improvement in efficiency, productivity, communication, and the overall guest experience.

Time spent on tasks like building rate codes in the system or checking guests in, have been significantly reduced. “I really love the fact that the distribution is just one click. What used to take me a day to build, an OTA, takes me 15 minutes to do. That is huge,” explains Chris.
Helping properties deliver seamless guest engagement from discovery to post-stay, Whistle for Cloudbeds has empowered J Collection with everything from better communication between staff and guests, to offering guests the convenience of a mobile key option.
On top of an intuitive and user-friendly interface, Cloudbeds’ Knowledge Base has also proved incredibly beneficial for the team. Any questions or inquiries are quickly addressed thanks to a library of easily searchable and up-to-date information, and unmatched customer support.