Case Study

Cloudbeds’ flexibility helps multip-prop group Sweet Accommodations enhance its guest experience

Ricky Schoeman

Cloudbeds · 十二月 05, 2024

Starting out as one small hostel in the middle of Barcelona, Sweet Accommodations has grown into a diverse portfolio of unique hotels, hostels, suites, studios, co-living spaces, and apartments across Barcelona, Sevilla, and Lloret de Mar — catering to a wide range of guests, from families and friends to digital nomads and business travelers.

Why it matters: Before Cloudbeds, Sweet Accommodations used a different PMS to manage its properties. However, as the business grew, so did challenges in updating information, managing availability, and creating a seamless guest experience.

Since switching to Cloudbeds, Sweet Accommodations’ upsells and repeat customers have increased by 20%, and employees are saving up to 80% of their time previously spent on manual processes. This time savings allows the team to dedicate an additional 16 hours per week to elevating guest experiences, from personalized welcomes to organizing excursions.

Top 3 Core Objectives: Sweet Accommodations wanted a solution that could help them overcome growth challenges and evolve with them.

Simplify property management: One solution to simplify management across its diverse property types
Automate guest registration: Well ensuring all the required data is sent to authorities in Barcelona and Sevilla
Handle receptionless check-ins: Given that not all properties have a front desk, Sweet Accommodations needed a solution that enabled digital check-ins

"For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s actually done pretty quick."

Nuria Bernat

Director of Operations

👍 Director of Operations Nuria Bernat said that On Cloudbeds' robust integration marketplace and API capabilities:

"For me, one of the biggest reasons for choosing Cloudbeds was all the integrations. I also like that Cloudbeds has a service that you can say ‘we want to integrate with this’ — and it’s actually done pretty quick."

⚖️ The selection process: During their research process, Nuria Bernat evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Director of Operations Nuria Bernat said, about their decision: "There are some companies in the market that have been around for the last twenty years, but haven’t really made any changes in the last five. For me, seeing how everything is changing, we needed a partner that could help grow and evolve with us."

📈 The results: Since switching to Cloudbeds, Sweet Accommodations’ upsells and repeat customers have increased by 20%, and employees are saving up to 80% of their time previously spent on manual processes. This time savings allows the team to dedicate an additional 16 hours per week to elevating guest experiences, from personalized welcomes to organizing excursions.

Automating and streamlining operations across Sweet Accommodations' diverse range of properties
A robust integration marketplace and API capabilities makes for a versatile and flexible solution
Sweet Accommodations continues to streamline guest support, improve response times, and increase operational efficiency.