Case Study

Up Hoteles expands its portfolio and redefines midscale hotel management with Cloudbeds

Sofia Vargas

Cloudbeds · 六月 24, 2024

The Up Hoteles concept originally started in the vibrant city of Buenos Aires with the mission of closing the gap between its guests and the local culture. The group offers multiple well-located properties with affordable rates and exceptional midscale service.

Why it matters: The partners behind Up Hoteles clearly understood that they needed a comprehensive software partner that would allow them to automate and streamline internal processes. With multiple properties involved, it was important that their chosen solution was easy to implement.

Cloudbeds’ intuitive drag-and-drop interface, scalability, and powerful integrations proved to be the perfect fit for Up Hoteles.

Top 3 Core Objectives: The team needed an easy to use PMS that would allow them to automate and streamline internal processes across all their properties.

Easy use and implementation: An intuitive solution that would be simple to roll out at each property and that facilitated easy training of new staff.
Powerful integrations: For a more comprehensive experience tailored to their specific needs, the team wanted access to a variety of seamless integrations.
Smooth day-to-day operations: Up Hoteles wanted to automate and streamline many of their operation teams' day-to-day processes, while having access to rate, stock, and statistics management tools to help monitor these in real-time and make better strategic business decisions.

"Having Cloudbeds changed our user and hotel management experience at our hotels. It's very simple to both implement and use, and allows us to have a clear vision of how the hotels are doing no matter where we are."

Florencia Le Rose

Co-Owner

👍 Co-Owner Florencia Le Rose said that Without a doubt, day-to-day tasks become a lot easier with Cloudbeds:

"Having Cloudbeds changed our user and hotel management experience at our hotels. It's very simple to both implement and use, and allows us to have a clear vision of how the hotels are doing no matter where we are."

⚖️ The selection process: During their research process, Florencia Le Rose evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Co-Owner Florencia Le Rose said, about their decision: "Cloudbeds has transformed the day-to-day operations of our hotels. For us, this is an extremely powerful tool, and we’re very happy that we decided to include it as a strategic partner in our business."

📈 The results: With Cloudbeds, Up Hoteles was able to achieve greater optimization of its daily operations, improve its customer experience, and increase property management efficiency.

Transformation of hotel use and management experience: On top of giving the team at Up Hotelers a clear picture of how their hotels are doing no matter where they are, Cloudbeds has proven essential tool for the entire team to carry out and streamline all aspects of their work.
Powerful integrations that help drive growth: Up Hoteles uses communication integrations with AI to help answer questions from guests and potential guests, along with revenue management tools that allow quick and effective decision-making about pricing. These have proven effective in delivering a better guest experience and driving revenue.
Easy adoption and scalability: Implementing Cloudbeds across all of Up Hoteles properties has been a breeze. Cloudbeds has also proven itself as a powerful strategic partner that has helped facilitate the Up Hoteles group's continued expansion.