Case Study

300 apartments in different areas in London effectively managed by HotelTime PMS

Pavlina Vazanova

HOTELTIME · 十月 18, 2023

Anglo Educational Services owns and operates 300 apartments across central London. In 2018, it implemented HotelTime PMS in order to shift to a more sophisticated distribution model, with more transparent and reliable reporting. HotelTime Solutions offered a customised tech solution, which resulted in increased revenue, reduction of costs, and streamlined operations.

Why it matters: The operation of 300 apartments across London share some challenges with hotels, but its back office and operational teams also face a multitude of unique, distinct challenges. Anglo Educational Services needed software that would help the team be effective, make decisions based on proper reporting and have all the data in one place.

HotelTime is a powerful cloud-based tool which helps hoteliers to run their properties effectively, constantly improve their services, and take premium care of their guest

Top 3 Core Objectives: Most of the technology that was used by Anglo Educational Services, was built around the conventional hotel’s model, and could not be easily adapted to suit the specific needs of these London apartments. HotelTime Solutions addressed them all.

Channel Manager Connection: The team needed to connect accommodation facilities in 16 separate locations to a channel manager.
Effective management: It is important for Anglo Educational Services to manage the operation (e.g.maintenance, housekeeping) from one place.
Clear reporting: To run the properties effectively, the team needs robust reporting and clear information.

"Although we are not a canonical hotel, we have found that HotelTime Solutions system suits all of our needs and requirements. The team really took the time to consult with us through the system setup, in order to ensure it suited our needs. Since it went live, the system has made a huge difference to our operations: streamlining processes, improving management reporting, allowing greater flexibility with the management of groups and invoicing, and vastly improving revenue by integrating with all the various distribution platforms. Of course, we faced some challenges along the way, but the support staff (and the management team) were always on the other end of the phone and willing to help."

Joanne Bowers

Accommodation Manager at Access Apartments

👍 Accommodation Manager at Access Apartments Joanne Bowers said that HotelTime Solutions software met all their needs:

"Although we are not a canonical hotel, we have found that HotelTime Solutions system suits all of our needs and requirements. The team really took the time to consult with us through the system setup, in order to ensure it suited our needs. Since it went live, the system has made a huge difference to our operations: streamlining processes, improving management reporting, allowing greater flexibility with the management of groups and invoicing, and vastly improving revenue by integrating with all the various distribution platforms. Of course, we faced some challenges along the way, but the support staff (and the management team) were always on the other end of the phone and willing to help."

⚖️ The selection process: During their research process, Joanne Bowers evaluated HOTELTIME's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that HOTELTIME was the best fit solution:

Accommodation Manager at Access Apartments Joanne Bowers said, about their decision: "Originally we were using systems that were not that much adapted to our specific operation so we were looking for one that would be better for the kind of services we offer and found a perfect partner in HotelTime Solutions."

📈 The results: HotelTime Solutions found a way how to fulfil all the requirement that Anglo Educational Services had for a PMS.

Anglo Educational Services offers accommodation services but is not a typical hotel. A specific solution had to be found in order to effectively manage all properties in 16 separate locations. HotelTime Solutions PMS offered a technical solution that allowed multi-Siteminder integration through a single HotelTime Solutions app. That means, that although every location has its own “profile” on a specific OTA site, they are all manageable from one place – HotelTime PMS. HotelTime Solutions combine multiple channel manager connections within one single PMS. Connecting 16 different sites through a single PMS application allowed the inventory to be dynamically managed.
HotelTime Solutions brought Anglo Educational Services a cloud-based PMS which allows the housekeeping and maintenance department to connect to it remotely via mobile phones or tablets. So, these departments have constant access to the system from anywhere. Administration of 16 properties thus becomes far easier.
At the same time, HotelTime PMS offers robust reporting that is segmentable by brand (whether it is related to Anglo Educational Services or the other brand under which they offer accommodation). Reporting is of course available through any ‘smart’ device from anywhere. The flexibility of HotelTime Solutions’ reporting modules also allows far greater transparency. The cloud-based, unlimited user, user-friendly set-up of HotelTime Solutions means that all the departments spread across the 16 sites can easily use and report to one, centralized system. The robust financial module built within HotelTime Solutions allows the finance department to complete most of their reporting within the system, without having to export and manipulate any data.