Case Study

Why Asten Hotels Partnered with HotelTime to Reduce Admin Costs, Modernize their Operation, and Eliminate Manual Work

Pavlina Vazanova

HOTELTIME · 九月 22, 2023

HotelTime Solutions software has enabled Asten Hotels to manage all properties more flexibly, automate internal processes, and it also minimised manual work allowing personnel to devote maximum time to guests.

Why it matters: Asten Hotels offer first-class services and needed more flexible management, reduction of IT and administration costs, modernisation and automation of operation, and elimination of manual work.

HotelTime is a powerful cloud-based tool which helps hoteliers to run their properties effectively, constantly improve their services, and take premium care of their guest

Top 3 Core Objectives: Asten Hotels management was looking for a reliable cloud-based tool that would be user-friendly and bring more automation and effectiveness to the operation.

Effective management: Asten Hotels is a chain of 5 boutique hotels and managers are travelling between them. They need an effective tool and easy access to all important data.
Integration with third-party systems: To move the operation to the next level, Asten Hotels needed to implement third-party systems and looked for software that would allow them to do it.
Automation: It was important to automate the operation in all 5 hotels and thus eliminate the manual work in order to offer the best possible care to Asten Hotels' guests.

"Our 5 properties in Prague and Špindlerův Mlýn rely on HotelTime Solutions, and we are all completely satisfied. The degree of automation that their software provides (for example in the form of automatic payments) saves a lot of time for all our staff who can pay full attention to our guests."

Jiří Gajdošík

Managing Partne

👍 Managing Partne Jiří Gajdošík said that the change to HotelTime systems was a good one:

"Our 5 properties in Prague and Špindlerův Mlýn rely on HotelTime Solutions, and we are all completely satisfied. The degree of automation that their software provides (for example in the form of automatic payments) saves a lot of time for all our staff who can pay full attention to our guests."

⚖️ The selection process: During their research process, Jiří Gajdošík evaluated HOTELTIME's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that HOTELTIME was the best fit solution:

Managing Partne Jiří Gajdošík said, about their decision: "Originally we were using on-site systems which did not meet all our requirements. HotelTime Solutions software was the first cloud-based system we decided to try. We wanted a more flexible, open software that would bring us new possibilities regarding the operation of our hotels. With HotelTime we achieved that."

📈 The results: Implementation of HotelTime Solutions systems opened automation possibilities to Asten Hotels and brought more effectiveness to their operation.

HotelTime Solutions software has brought Asten Hotels‘ management the level of efficiency required, especially when travelling between hotels. Because it is cloud-based software, information from all properties is available from anywhere, both via PC and mobile phone. Management can therefore make decisions based on up-to-date information and is also able to consider reports that can be adapted to their needs.
Since HotelTime PMS is an open platform, it enabled better integration options. Asten Hotels have decided to use D-EDGE channel manager. D-EDGE & HotelTime PMS offer a 2-way interface (1 or 1.5-way is also possible) which enables a fully automatic transfer of inventory, pricing and reservation data between the PMS and platforms such as Booking.com. In addition, D-EDGE also enables payment automation.
Thanks to HoteTime PMS, Asten Hotels could start automating payments. In addition, HotelTime PMS and our e-concierge application enable automation of the check-in process. Guests can check-in online and avoid delays at the reception. Automation is an important step for a chain of luxurious properties such as Asten Hotels which provides services primarily focused on the guests and their maximum satisfaction. Automation minimises manual work of the staff, who can then focus more on their guests – which means both the staff and the guests benefit.