Case Study

How Luxury Boutique Chateau Mcely Upgraded its Tech Stack to Streamline Operations & Deliver Better Service

Pavlina Vazanova

HOTELTIME · 九月 22, 2023

HotelTime Solutions systems allowed the team in Chateau Mcely to manage properly all the high-quality services they offer, smoothen all the processes and the team also got a proper reporting tool.

Why it matters: All the high-quality services offered by Chateau Mcely (accommodation, restaurant and spa) are now managed with HotelTime Solutions systems, giving management a perfect overview of the operation.

HotelTime is a powerful cloud-based tool which helps hoteliers to run their properties effectively, constantly improve their services, and take premium care of their guest

Top 3 Core Objectives: Chateau Mcely was looking for a reliable tool that would help the team to take the management to next level:

One platform for everything: Mcely offer accommodation, restaurant and spa services. They needed a system that can take care of everything.
Cloud-based solution: It is important for the management of such property to have easy access to the system.
Robust reporting tool: To offer excellent services you need to have a perfect overview about the current situation all the time.

"We needed to change an on-site system we were using as we wanted to move our operation forward. We achieved that with HotelTime systems. They are reliable, and stable and offer features that are essential for our goal which is to offer the best luxurious care to our guests (reporting tools for instance)."

Petra Horáková

Deputy Managing Director

👍 Deputy Managing Director Petra Horáková said that implementation of HotelTime software was a good choice:

"We needed to change an on-site system we were using as we wanted to move our operation forward. We achieved that with HotelTime systems. They are reliable, and stable and offer features that are essential for our goal which is to offer the best luxurious care to our guests (reporting tools for instance)."

⚖️ The selection process: During their research process, Petra Horáková evaluated HOTELTIME's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that HOTELTIME was the best fit solution:

Deputy Managing Director Petra Horáková said, about their decision: "After a detailed evaluating process during which we discussed everything HotelTime might bring us, we came to the conclusion that it is a perfect choice for our operation."

📈 The results: With HotelTime Solutions Chateau Mcely were able to put the management of all the services under one cloud-based reliable platform.

Accommodation is run by HotelTime PMS, restaurant by HotelTime Vento ePOS and spa services by Hoteltime Libero software. One platform takes care of everything, systems are perfectly integrated.
Being cloud-based, HotelTime Solutions allows the chateau's team to offer the best possible services because they have access to all the data they need from anywhere which means they can see what their guests like and need anytime and make the best informed decisions.
A luxurious boutique property needs proper information to be run smoothly and wisely. HotelTime robust reports offer everything management and staff need.