Hillside Havens makes management seamless and maximises revenue with Little Hotelier

OPERATIONS

Operating since 2017, Hillside Havens comprises four luxurious glamping pods in the heart of Moray Speyside. The en suite glamping pods offer panoramic views of the surrounding farmland, neighbouring golf course, and Dufftown, as well as convenient proximity to beaches, distilleries, mountains, and other local attractions. With stellar rankings on Booking.com (9.7), TripAdvisor (5 stars), and Airbnb (4.94/5), Hillside Havens is clearly a beloved destination by all. Owner Tracy Wight has spent 20 years in the hospitality sector, but most recently worked in public relations for nine years. When moving from South Africa to Scotland, Tracy knew it was time to return to her passion of hospitality, and took over Hillside Havens. Tracy emphasises the best part of working in the hospitality industry is that, “No two days are the same and it’s a wonderful opportunity to meet different people from all walks of life and from all over the world”.

Why it matters: When Tracy acquired the Glamping pods, Little Hotelier’s software was already in place from the previous owner. Tracy and family did their due diligence by researching the competition, but ultimately decided to stay with Little Hotelier, describing it as, “A decision we have not regretted for a minute”.

Tracy states that Little Hotelier has been invaluable.

Top 3 Core Objectives: Hillside Havens are looking for a software to manage day-to-day tasks for time management and revenue optimisation.

Accountantcy software integration: Generate a variety of financial reports to track each transaction.
Real time calendar updates: Updates occur automatically in real time to ensure that availability displayed on both the official website and OTA.
Increase direct bookings: Feature property on major metasearch platforms.

Innovators Mentioned

Hillside Havens

Little Hotelier

Tracy Wight

Owner

Hillside Havens

"At least 70% of our bookings are direct – especially in the summer season – and being with Little Hotelier has certainly contributed to this."

Tracy Wight

Owner

👍 Owner Tracy Wight said that direct bookings can be obtained by utilising Little Hotelier’s Metasearch feature, as well having a user-friendly website and booking engine.:

"At least 70% of our bookings are direct – especially in the summer season – and being with Little Hotelier has certainly contributed to this."

⚖️ The selection process: During their research process, Tracy Wight evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Owner Tracy Wight said, about their decision: "It allows for seamless running of the business and frees up time which would otherwise have been spent doing admin, accounts, and banking. It also minimises the possibility of making errors with bookings"

📈 The results: Even with just four glamping pods, having software in place to manage day-to-day tasks is crucial for time management and revenue optimisation.

In the summer season, Hillside Haven experiences about 90% occupancy.
Minimised making erros with bookings.
Tracy also mentions that “The accounting and payment process really makes running the business so much easier.

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