Stirling All Suites Hotel solves contactless challenges with Little Hotelier’s software

OPERATIONS

Stirling All Suites Hotel is luxury accommodation with a healthy dose of local charm. Located in British Columbia, Canada, the property boasts 16 suites all with fully equipped kitchens, free Wi-Fi, top end mattresses, and breathtaking views of the mountains and lake. Guests will also find themselves close to the local shops and the beach, giving them a full holiday experience. Pleased to have been providing solutions to Stirling since 2022, we recently spoke to Marika Melville, Owner/General Manager, about how Little Hotelier’s Guest Engagement feature has helped the business reach its goals.

Why it matters: Prior to coming on board with Little Hotelier, Stirling was striving to create a safer and more convenient experience for guests by becoming contactless. However, it was soon realised that software would be required to help.

“We are a contactless hotel, so collecting guest’s ID and having them sign our terms and conditions was essential before they arrive at our property,” explained Marika.

Top 3 Core Objectives: Little Hotelier’s property management system and guest engagement feature deals with this perfectly by creating seamless digital customer experiences to ensure check-in is as smooth as possible.

Automate and personalise guest-communications: Ability to pre-set emails, including the check-in form for guests with just one click.
Increase reach and revenue: Being found on Google Hotel Ads, Trivago, and Tripadvisor for no extra effort.
Manage payment processes easily: Enables property to take fast and secure payments with a single dashboard.

Innovators Mentioned

Stirling All Suites Hotel

Little Hotelier

Marika Melville

General Manager/Owner

Stirling All Suites Hotel

"The majority of our bookings are direct bookings and I do believe the metasearch feature has helped us with that."

Marika Melville

General Manager/Owner

👍 General Manager/Owner Marika Melville said that Little Hotelier does all the necessary bidding and monitoring, delivering more direct bookings to the business.:

"The majority of our bookings are direct bookings and I do believe the metasearch feature has helped us with that."

⚖️ The selection process: During their research process, Marika Melville evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

General Manager/Owner Marika Melville said, about their decision: "Being able to manage bookings from anywhere with just my phone has made a huge difference. Whether I’m at the hotel serving at the cafe or traveling abroad, I know everything is under control in one calendar."

📈 The results: Stirling has managed to create a safer and more convenient experience for guests as contactless hotel since coming on board with Little Hotelier.

Increase in direct bookings.
The payment system integrates to PMS seamlessly.
“We’ve really enjoyed having the ability to pre-set emails, including the check-in form for guests. It’s just one click and guests instantly have an email with the required information.” said Marika.

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