Case Study

The Chalet Guesthouse and Studio sees immediate benefits with Little Hotelier’s new mobile app

Ereena Rosli

Little Hotelier · 十二月 09, 2022

The Chalet Guesthouse and Studio has had a rich and varied history. Built in 1892 and located in the Upper Blue Mountains of NSW, Australia, the Chalet has at times been a bush hotel, leading restaurant, and boutique accommodation.

Why it matters: Today it is a heritage listed luxury guesthouse that includes six rooms, a working art studio, open fireplace, and nearby tennis courts. Guests will enjoy beautiful architecture, cosy rooms with private ensuites, and the amazing adventures that are spread throughout the mountains. For Chalet Guesthouse, it was important for them to have a reliable system that will help with their day to day tasks.

Co-owner David Scotman leads a busy life running the small property, lending motivation to his search for an easier and quicker way.

Top 3 Core Objectives: Time is of the essence at a small property, where there are less staff to rely on and a greater need to engage personally with guests to ensure their needs are met. Porting a system like Little Hotelier to an app means more can be achieved in less time, according to David.

Time savings: “Even if I’m not in the office I can still respond to enquiries quickly, and make changes without having to wait for a computer to power up.”

"Little Hotelier’s newly upgraded mobile app now makes it even easier for property owners to manage their business ‘on the run’, allowing operators like David greater freedom throughout the day."

David Scotman

Co-owner

👍 Co-owner David Scotman said that “I particularly love the new calendar view. Having a visual representation of our six rooms with bookings gives me an instant clarification of what is happening over the coming days,” David said.:

"Little Hotelier’s newly upgraded mobile app now makes it even easier for property owners to manage their business ‘on the run’, allowing operators like David greater freedom throughout the day."

⚖️ The selection process: During their research process, David Scotman evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Co-owner David Scotman said, about their decision: "“Once I was familiar with the new layout it was very easy to create a booking, close, open or reallocate a room. Having buttons within an existing booking to call or email is very handy. Adding private or guest notes is simple. I also like the reservations page that quickly shows lists of the check-ins, check-outs and stay overs for the current day.”"

📈 The results: When you partner with Little Hotelier you get a leading all-in-one platform designed to grow your small accommodation business, increase your revenue, simplify your admin and help you control every aspect of your business.

Little Hotelier’s new mobile app provides freedom
One calendar for everything so never overbook or miss a reservation.
“It has reduced the number of times I need to go to my desktop computer to carry out tasks. There is quite a bit more I can accomplish through the app that just makes it quicker to get some things done,” he explained.