Case Study

Tiu Oasis Lombok’s direct bookings soar 35% thanks to Little Hotelier

Zidane Doshi

Little Hotelier · 十月 27, 2025

For travellers looking for a quiet holiday destination away from the crowd, Tiu Oasis is a destination of choice. Located in Kuta, Lombok, this idyllic property is perfectly located less than 13 km from Lombok International Airport and only a 19-minute walk from Kuta Beach. Tiu Oasis prioritises design and architectural elements to ensure guest comfort. The resort upholds a semi-private concept and has five room units which are divided into two types, luxury bungalows and private villas. Tiu Oasis is also equipped with a number of exclusive facilities such as a private pool, garden, terrace, main pool, bar and small restaurant which can accommodate breakfast and lunch. Up and running since March 2022, this accommodation has become a favourite destination for those vacationing with family, as well as couples who want to enjoy privacy in a romantic ambience.

Why it matters: When it first opened its doors, Tiu Oasis relied heavily on manual methods to get things done behind the scenes.

Zarkasi Muhamad, Manager of Tiu Oasis Lombok, said that his property was hampered by a number of operational problems as a result of manual processes.

Top 3 Core Objectives: Tiu Oasis aims to abandon manual work with property management software.

Designed for simplicity: Easy navigation of the front desk system.
Managing on the go: Manage and monitor things easily from mobile phone.
Increase direct bookings: Guests to make payments directly when booking a room from booking engine.

"Direct bookings increased around 35% after using Little Hotelier,” he said. “This is because it is possible for guests to make payments directly when booking a room from our website."

Zarkasi Muhamad

Manager

👍 Manager Zarkasi Muhamad said that there has been an increase in occupancy and direct bookings via Tiu Oasis’ website since relying on Little Hotelier.:

"Direct bookings increased around 35% after using Little Hotelier,” he said. “This is because it is possible for guests to make payments directly when booking a room from our website."

⚖️ The selection process: During their research process, Zarkasi Muhamad evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Manager Zarkasi Muhamad said, about their decision: "It’s extremely simple and we can manage it from our mobile phone too via the app. When I’m at home, I can easily monitor things from my phone,” he added. “We can also link the channel manager. Regarding [room] availability, it is also set automatically, so when a booking comes in, we don’t have to manually input it."

📈 The results: Distractions eliminated, improvements made. Tiu Oasis was able to finally abandon manual work after investing in Little Hotelier’s property management software.