Case Study

Ultima Guest House optimises efficiency and boosts bookings up to 50% thanks to Little Hotelier

Zidane Doshi

Little Hotelier · 十月 22, 2024

Up and running since May 2023, Ultima Guest House is one of the most recommended accommodations for travellers who need to take a breather in Bandung, Indonesia. Ultima Guest House is the perfect place to stay for tourists who want to travel while staying on-budget. Located in Kiaracondong, this 15-room hotel provides air-conditioned rooms, Wi-Fi, as well as several other supporting facilities such as a flat-screen TV and free private parking.

Why it matters: In the first few months after opening, Ultima Guest House used an application to help with daily operations. However, this application still mostly relied on manual processes.

Needing a better way of operating, the team decided to invest in Little Hotelier’s all-in-one property management software.

Top 3 Core Objectives: Ultima Guest House aims to manage daily task effortlessly, reduce double bookings and increase work efficiency.

Reduce manual work: Input bookings from OTAs automatically.
Minimise double bookings: Ensure guest satisfaction.
Easy inventory management: Manage room and rates easily accross all OTAs.

"Since using Little Hotelier I can say there has been a 50% increase in the number of bookings compared to before,It heavily improved after we used Little Hotelier."

Dylan Ahmad Fauzi

Property Manager

👍 Property Manager Dylan Ahmad Fauzi said that Outstanding increase in the number of bookings:

"Since using Little Hotelier I can say there has been a 50% increase in the number of bookings compared to before,It heavily improved after we used Little Hotelier."

⚖️ The selection process: During their research process, Dylan Ahmad Fauzi evaluated Little Hotelier's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Little Hotelier was the best fit solution:

Property Manager Dylan Ahmad Fauzi said, about their decision: "I no longer need to do everything myself because now Little Hotelier is encouraging efficiency in opening and closing allotments through one door, while also handling reservation automatically via PMS."

📈 The results: Thanks to Little Hotelier’s PMS, Dylan and his staff can effortlessly manage daily tasks, reduce double bookings, and increase work efficiency.

"Now our reservations are no longer manual like [when using] the previous application. With Little Hotelier, if a reservation comes in from one of our OTAs, it will automatically be recorded in the PMS and our front office just needs to execute it.” Dylan explained
“Our room and rate management is easy nowadays. We open and close [rooms] through Little Hotelier, so it’s not difficult to review inventory and performance on the OTAs” Dylan said.
The OTA allotment issues have also come to light since Ultima Guest Hotel depends on Little Hotelier.