Case Study

Amistat Hostels transform operations, team culture and guest experiences with Mews.

Katya Kazantceva

Mews · 十二月 10, 2025

Amistat Island Hostel Ibiza, part of Europe’s Famous Hostels, is known for its vibrant stays centered around connection and community. With properties in Barcelona, Ibiza and soon Budapest, Amistat blends the energy of a hostel with modern comforts and design.

Why it matters: When Amistat Ibiza opened its doors in 2017, the team aimed to do more than run a standard hostel; they wanted to create a destination defined by authentic connections, seamless service and memorable experiences.

But their traditional PMS wasn’t up to the task. It was manual-heavy, slow and too rigid to handle the flexibility hostels require, like selling beds and rooms interchangeably.

Top 3 Core Objectives: Amistat needed an innovative, intuitive solution that could support their rapid growth and automate routine tasks, freeing staff to focus on what mattered most: creating meaningful guest interactions.

Improve Flexibility: Manage both bed-by-bed and full-room bookings efficiently to match dynamic hostel demand.
Automate Guest Flow: Streamline check-in, check-out, billing, and other repetitive processes to free staff for guest interaction.
Enhance Guest Experience: Provide fast, intuitive service (e.g., self‑check‑in via kiosks, QR keys) so staff can focus on building real connections.

"Mews doesn’t just solve the operational needs of the moment, it also gives us a solid foundation for growth. Today, after six years of partnership, we remain loyal because Mews is always one step ahead."

Juanma Moreno

Hotel Manager

👍 Hotel Manager Juanma Moreno said that Mews not only meets current operational needs but also provides a forward-looking foundation for long-term growth and continued partnership.:

"Mews doesn’t just solve the operational needs of the moment, it also gives us a solid foundation for growth. Today, after six years of partnership, we remain loyal because Mews is always one step ahead."

⚖️ The selection process: During their research process, Juanma Moreno evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

Hotel Manager Juanma Moreno said, about their decision: "From the very beginning, Mews has been a pleasure to work with because it’s super intuitive and visual. And adopting Mews wasn’t just about changing our software; it has transformed our way of working and empowered staff."

📈 The results: After implementing Mews, Amistat Ibiza significantly improved operational efficiency and guest satisfaction. Staff now spend less time on manual tasks, bookings and payments are fully automated, and the hostel can scale operations seamlessly. Rapid onboarding and intuitive tools have empowered the team, allowing for faster check-ins, optimized revenue, and a more personalized guest experience.

Guests now check in 6× faster than before.
Seasonal staff retention improved to 98%, helping maintain a consistent guest experience.
Check-in, check-out, billing, and reporting are now automated, reducing errors and saving staff time.