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OPERATIONS
Instant impact: Best Western Plus Isidore Hotel thrives with Mews from day one
Verified case study
Hotel Tech Report has reached out to hoteliers at Best Western Plus Isidore Hotel to verify this case study.
Within just three months of switching to Mews, this French hotel has already seen a remarkable transformation in their operations.
Why it matters:
Located in the heart of Rennes, Hotel Isidore is a 4-star property offering 72 spacious, bright rooms. A member of BWH Hotels and part of the Emeraude Hotels collection since 2012, the hotel features La Cocotte d'Isidore, a restaurant specializing in bistronomic cuisine made with local ingredients. Guests can unwind in the wellness area, which includes a sauna, jacuzzi and fitness room. For professional meetings or private events, Hotel Isidore offers six fully equipped meeting rooms. Their success with Mews demonstrates the power of a user-friendly, fully integrated platform that saves time, reduces errors and creates a more personalized guest experience.
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30% online check-in rate 30 mins saved every night thanks to no more closing reports Faster staff training leading to more empowered teams
Top 3 Core Objectives:
“Switching to Mews has been the perfect choice for us. The platform is user-friendly, saves time and has made it much easier to onboard new staff.”
Rony Bou Rached, Operations Director
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BWH CRS connection: Before Mews, there was a lot of double work leading to manual errors and missed opportunities. The team struggled with disconnected data, which made forecasting cumbersome.
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Easy-to-use system: Finding and training new hospitality staff has always been a challenge, especially when candidates don’t speak French or have limited hospitality experience. Operational mishaps, like errors in closing reports, were frequent.
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Mews Premium support: Hotel Isidore required fast, reliable support to ensure minimal downtime and maintain high standards of guest service.
Innovators Mentioned
Mews
LC
Lucie Chevillon
Hotel Tech Report reached out to Lucie Chevillon who verified this case study.
Revenue Manager
Best Western Plus Isidore Hotel
"The Mews support team is fantastic. Whenever we need help, they respond quickly and guide us to the best solution."
Lucie Chevillon
Revenue Manager
👍 Revenue Manager
Lucie Chevillon
said that “The Mews support team is fantastic. Whenever we need help, they respond quickly and guide us to the best solution.”:
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"The Mews support team is fantastic. Whenever we need help, they respond quickly and guide us to the best solution."
⚖️ The selection process:
During their research process, Lucie Chevillon
evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:
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Revenue Manager Lucie Chevillon said, about their decision: "“The BWH CRS connection is a huge time-saver. Managing group bookings, cancelations and refunds is a breeze now, and it helps us provide better service for our guests.”"
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The results:
The BWH CRS Connection, designed by Mews exclusively for BWH Hotels, solved the problem by syncing reservations, availability and inventory in real time. Thanks to Mews automating tasks like closing reports, lengthy night auditor training is a thing of the past. No matter the staff's language or experience, they can complete tasks much faster. The Mews Premium Support package provides 24/7 live chat and phone support
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Reservations, availability and inventory are synced in real time
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30 minutes saved every night thanks to no more closing reports Staff with limited language skills and hospitality experience are more efficient
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Instant problem resolution and guidance
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