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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
OPERATIONS
Mews helps Capsule Hotel Switzerland make a big impact with small spaces
- 50% of guests access capsules using their phones - < 2 mins for guests to check in - 100% automated payments
Seamless bookings, check-ins&transactions: The team was searching for a hospitality platform capable of managing the entire customer journey, from reservation to check-out. Their goal was to optimize both the guest experience and operational efficiency.
Empowering staff: Capsule Hotel aimed to ensure that technology would support rather than replace their staff. However, training staff to effectively use new technologies and making them comfortable with these changes presented a challenge.
Fully digital guest journey: Payments need to work smoothly with operations to support a fully digital guest journey. Before, Capsule Hotel had issues with different payment terminals, which meant they had to juggle multiple systems for all the administrative tasks. Managers also found it tricky to handle reporting and refunds.