Driving growth, delighting guests: Inside Domaine du Gouverneur’s digital transformation with Mews

OPERATIONS

Nestled in the heart of France’s Dombes region near Lyon, Domaine du Gouverneur isn’t simply a four-star hotel – it’s a destination in its own right. A proud member of Teritoria, it boasts two championship golf courses, 53 rooms and two acclaimed restaurants, drawing a mix of golfers, gourmands, leisure seekers and business guests. And as a popular venue for weddings and corporate events, Domaine’s day-to-day operations are a complex juggling act – to say the least.

Why it matters: Despite its idyllic setting and excellent service offerings, the property was burdened by outdated, locally installed systems, no internet connectivity, and largely manual processes spread across departments (front desk, housekeeping, golf, F&B, events). These inefficiencies led to frequent errors, poor guest tracking, slow reporting, and staff who were overwhelmed by administrative tasks.

Recognizing that these operational challenges were limiting growth and affecting guest experience, the management decided to adopt Mews to modernize systems, unify operations, improve data visibility, and allow staff to focus more on guests rather than repetitive tasks.

Top 3 Core Objectives: Domaine du Gouverneur wanted to replace its old, disconnected systems with cloud-based tools to reduce manual work and errors. They aimed to bring all departments (front desk, housekeeping, golf, events, dining) into one operational flow with real-time data and reliable reporting. Finally, they sought to unlock smarter revenue management using dynamic pricing integrated with demand signals.

Modernize outdated systems: The team wanted to replace their outdated, locally installed software with a flexible, cloud-based solution that could centralize hotel operations. This would allow them to simplify workflows, reduce administrative burdens, and ensure staff had the tools they needed to deliver faster, more efficient service.
Connect teams and data: They aimed to bring every part of the property — hotel, restaurant, golf, and events — into one connected ecosystem. With shared access to real-time data, teams could collaborate more effectively, improve communication, and make decisions based on accurate information.
Improve revenue strategy: Domaine du Gouverneur wanted to strengthen their approach to pricing and demand management by introducing automated, data-led tools. The goal was to optimize occupancy and profitability while aligning their financial strategy with seasonal and event-driven demand.

Innovators Mentioned

Domaine du Gouverneur

Mews

Jeremy Barth

Director of Operations

Domaine du Gouverneur

"Mews is a complete game-changer. Everything is more streamlined. Our housekeeping and front desk teams use the Mews app to stay aligned, resulting in better internal coordination, earlier room readiness and smoother guest experiences."

Jeremy Barth

Director of Operations

👍 Director of Operations Jeremy Barth said that Mews transformed operations at Domaine du Gouverneur by streamlining communication between teams, leading to faster room readiness and a smoother guest experience.:

"Mews is a complete game-changer. Everything is more streamlined. Our housekeeping and front desk teams use the Mews app to stay aligned, resulting in better internal coordination, earlier room readiness and smoother guest experiences."

⚖️ The selection process: During their research process, Jeremy Barth evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

Director of Operations Jeremy Barth said, about their decision: "Mews quickly stood out as the most suitable solution for the complexity and size of our property. It met all of our operational and financial needs. We also chose Mews for its unmatched flexibility, scalability and seamless integration across every guest touchpoint."

📈 The results: By adopting Mews and related integrations, Domaine du Gouverneur substantially improved operational efficiency (faster room readiness, fewer manual tasks), boosted guest satisfaction, and strengthened its financial performance through increased occupancy, ADR, and smoother event operations.

+0.5 boost in guest satisfaction. Customer satisfaction scores rose from 8.2 to 8.7/10 over the past three quarters, directly linked to a smoother guest arrival experience and improved room management.
RevPAR increased by 12% and ADR by 9% in May–July 2025 vs same period 2024, through use of Atomize and real-time demand-based pricing.
A 30% increase in rooms ready before 3 PM (moving from 45% to 75%) thanks to improved coordination between front desk & housekeeping.

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