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OPERATIONS
How Edgar Suites Realized Massive Gains with a Modern Tech Stack
Verified case study
Hotel Tech Report has reached out to hoteliers at Edgar Suites to verify this case study.
Edgar Suites, the new generation of aparthotel, has built a tech stack that drives great guest experiences and impressive business results.
Why it matters:
Edgar Suites is the new generation of aparthotels, with dozens of designer serviced apartments in central locations across Paris, Paris’ suburbs and Bordeaux. Every apartment is painstakingly designed to have everything needed for modern living, helping their guests to have an authentic French experience during their stay.
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- 92% occupancy in 2022 - 120% RevPAR increase from 2021 to 2022 - 9.2/10 average score on OTAs
Top 3 Core Objectives:
“We have customized a perfectly adapted tech stack to our operations which allows us to automate repetitive tasks, optimize and streamline our daily operations, and respond effectively to the needs of our employees and our travelers. Mews is at the heart of our tech stack, the central point of all of our technological tools.”
Grégoire Benoit, Co-Founder and COO
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Live in one week: Edgar Suites has a large portfolio of properties that is rapidly expanding. Fast onboarding for new properties is essential.
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Smooth multi-property bookings: With multiple apartments available, Edgar Suites requires a booking engine that can handle multi-property searching, while also maintaining a high conversion rate.
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Fast, automated payments: Guests need to be charged at multiple points throughout their stay, from booking to post-departure, necessitating a payments solution that’s agile and robust.
Innovators Mentioned
Mews
GB
Grégoire Benoit
Hotel Tech Report reached out to Grégoire Benoit who verified this case study.
Co-Founder and COO
Edgar Suites
"Crafting a meticulously tailored tech stack for seamless operations, we've empowered ourselves to automate mundane tasks, enhance efficiency, and swiftly address the requirements of both our team and travelers. Mews stands as the cornerstone of our tech infrastructure, unifying and driving the functionality of all our technological tools."
Grégoire Benoit
Co-Founder and COO
👍 Co-Founder and COO
Grégoire Benoit
said that The team has customized a perfectly adapted tech stack to their operations which allows them to automate repetitive tasks, optimize and streamline daily operations, and respond effectively to the needs of employees and travelers. Mews is at the heart of their tech stack, the central point of all of our technological tools.:
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"Crafting a meticulously tailored tech stack for seamless operations, we've empowered ourselves to automate mundane tasks, enhance efficiency, and swiftly address the requirements of both our team and travelers. Mews stands as the cornerstone of our tech infrastructure, unifying and driving the functionality of all our technological tools."
⚖️ The selection process:
During their research process, Grégoire Benoit
evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:
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Co-Founder and COO Grégoire Benoit said, about their decision: "The ease of use of elements like Mews Payments and Mews Operations is reflected in how pleased our staff are with the solution. Everything flows well and makes logical sense so there’s no unnecessary stress."
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The results:
With Mews, onboarding can be done entirely online, with no costly and time-consuming server installations or onsite visits needed. Mews Booking Engine offers the ability to search from multiple locations and apartments within the same booking engine. A smooth user journey makes for a high conversion rate, and guests have the ability to make pre-payments during their booking.
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• 3 days from welcome call to go live at Louvre-Jour • 6 days from welcome call to go live at Levallois – Jules Verne • 6 days from welcome call to go live at Châtillon
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• 8.2% booking engine conversion for Châtillon (3.3% is industry average) • 5.3% booking engine conversion rate for Levallois – Jules Verne • 100% bookings made with pre-payment
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• 100% payment automation through Mews Payments for all card transactions • 84% first time success rate for post-stay payment requests • 0.3% chargeback rate in 2022 (global average is 1.5%)
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