Case Study

Mews powers high-touch hospitality and smarter operations at Hôtel Benvengudo.

Katya Kazantceva

Mews · 十一月 25, 2025

Nestled in the heart of Provence’s Alpilles Natural Park, Hôtel Benvengudo is a boutique, family-run estate that blends timeless charm with modern comfort. With 28 rooms, suites, and cottages surrounded by olive groves and lavender fields, the hotel offers guests a serene escape infused with Provençal art de vivre. Led by General Manager Carole Beaupied Puetzer and her husband Viktor., the team delivers highly personalized service, making every stay memorable. But behind the scenes, running such a property smoothly was anything but simple.

Why it matters: Before adopting Mews, Benvengudo’s operations were slowed by an outdated PMS, fragile integrations, and time-consuming manual processes. Booking, billing, and guest communications demanded constant attention, leaving little room for the team to focus on what truly matters: creating exceptional guest experiences. For small boutique hotels, these operational inefficiencies can directly impact revenue, staff satisfaction, and the quality of guest service — challenges that many independent hoteliers will immediately recognize.

By migrating to Mews, Benvengudo not only solved day-to-day operational headaches but also laid the groundwork for sustainable growth. Automation, streamlined workflows, and a modern, cloud-based PMS free the team to focus on hospitality, ensuring every guest experience reflects the property’s unique character. For hoteliers seeking both efficiency and independence, Benvengudo’s story offers a clear example of how technology can enable transformation without compromising charm.

Top 3 Core Objectives: Hôtel Benvengudo aimed to modernize its operations by adopting a cloud-based PMS that streamlines workflows, automates routine tasks, improves guest experience, and empowers the team. The hotel’s goal was to maintain its boutique charm while gaining efficiency, operational visibility, and scalability for the future.

Streamline Operations: Replace manual and fragmented processes with a centralized, cloud-based system to save time and reduce errors across bookings, billing, and reporting.
Automate Guest Workflow: Automate check-in, check-out, invoicing, and communication to free staff to focus on personalized guest experiences.
Empower the Team: Provide staff with intuitive tools and real-time insights, enabling them to manage operations confidently and maintain high service standards.

"Mews has transformed our operations by providing a fully integrated cloud platform that simplifies processes, boosts team efficiency and supports our growth while preserving our independence."

Carole Beaupied Puetzer

General Manager

👍 General Manager Carole Beaupied Puetzer said that Mews has streamlined operations, increased team efficiency, and enabled growth while maintaining the hotel’s independence.:

"Mews has transformed our operations by providing a fully integrated cloud platform that simplifies processes, boosts team efficiency and supports our growth while preserving our independence."

⚖️ The selection process: During their research process, Carole Beaupied Puetzer evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

General Manager Carole Beaupied Puetzer said, about their decision: "We chose Mews for its fully cloud-based architecture, which makes it easy to integrate with other cloud tools. This interoperability was essential in building a scalable and agile tech ecosystem."

📈 The results: After implementing Mews, Hôtel Benvengudo streamlined operations, automated key workflows, and empowered staff to focus on delivering exceptional guest experiences. The cloud-based PMS provided real-time visibility, reliable integrations, and a scalable platform that supports both day-to-day efficiency and long-term growth.

Higher revenue per guest from targeted upsells
With smoother processes and attentive staff, Benvengudo’s average guest review score has risen from 90% to 93%.
Staff gained intuitive tools and real-time insights, enabling faster decision-making and smoother daily operations.