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OPERATIONS
KEJJA sees Mews as the PMS of the future, driving stellar results
Not yet verified
This case study hasn't been verified by KEJJA yet
KEJJA is an innovative hospitality group, recognized for its commitment to operational excellence. With a portfolio of 15 hotels and 3 camping sites, KEJJA operates in Canada and Florida, with a focus on independent, unbranded hotels, spanning from limited-service economy to full-service convention hotels.
Why it matters:
The group transitioned to Mews to standardize and automate operations, as previously, each hotel operated independently with different PMS systems.
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They first adopted Mews in one of their smaller hotels in 2021, driven by staffing shortages and recruitment challenges in Val d'Or. Since then, KEJJA has rolled out Mews across multiple properties and now sees it as a key partner in maintaining consistent service quality and driving scalable growth.
Top 3 Core Objectives:
KEJJA aimed to unify and automate its operations across a growing portfolio of hotels and campsites. Facing staffing shortages and multiple legacy PMS systems, the group needed a flexible, easy-to-use solution to streamline workflows, simplify staff training, and enable scalable growth across Canada and Florida.
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Standardize operations: Unify all properties under one modern PMS to eliminate inefficiencies caused by different systems and create a consistent operational framework.
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Automate workflows: Reduce manual workload through automation of key tasks like check-ins, payments, and reporting, freeing teams to focus on guest engagement.
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Enable scalable growth: Adopt a flexible, cloud-based platform that supports expansion into new properties and regions without compromising service quality or performance.
Innovators Mentioned
KEJJA
Mews
RY
Robert Yale
The hotelier hasn't yet verified the case study.
VPO
KEJJA
"“Now is the time for Canada to embrace the future of hospitality. If you're looking to improve your productivity, I highly recommend using Mews to streamline all your processes.”"
Robert Yale
VPO
👍 VPO
Robert Yale
said that Canada’s hospitality industry should adopt Mews to modernize operations and significantly increase productivity.:
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"“Now is the time for Canada to embrace the future of hospitality. If you're looking to improve your productivity, I highly recommend using Mews to streamline all your processes.”"
⚖️ The selection process:
During their research process, Robert Yale
evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:
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VPO Robert Yale said, about their decision: "“Mews is not like your typical PMS. I really appreciate that it allows me to connect with guests without going through third parties.”"
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The results:
After moving to Mews, KEJJA achieved better operational efficiency via automation, improved guest interactions and booking conversions, and increased revenue metrics across properties; multi-property operations became more consistent, scalable, and centralized
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4h saved daily thanks to Mews automation
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6% booking engine conversion rate (double the industry average)
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120% RevPAR increase at Hôtel Sigma Val d'Or (2024 vs 2023)
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