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OPERATIONS
Connected tech drives the growth of Kronen Hotels.
Not yet verified
This case study hasn't been verified by Kronen Hotels yet
Kronen Hotels is a privately held Norwegian group based in Sandnes that operates five properties, ranging from B&B-style accommodations to historic hotels known for weddings, conferences and premium experiences. Alongside two restaurants, catering operations and facility management services, Kronen Hotels cultivates a strong local brand presence.
Why it matters:
The team takes pride in staying agile, innovative and customer focused. They offer different tech solutions to suit the different needs of leisure guests and business travelers, with Mews at the core of their operations.
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Their previous tech stack was outdated, server-based and locked into expensive, inflexible contracts. Manual processes, especially around revenue management and reporting, drained time and resources.
Top 3 Core Objectives:
Kronen Hotels aimed to modernize its technology infrastructure, automate key revenue‑management processes, and build a flexible, scalable tech stack across its diverse portfolio, enabling efficiency, growth, and better guest experiences.
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Modernize Tech Stack: Move away from a rigid, server-based PMS to a cloud-native system (Mews) that supports real-time integrations, flexibility, and lower operating costs.
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Automate Revenue Management: Use a smart RMS to streamline pricing, remove manual rate-setting, and make rate decisions based on real-time market data.
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Tailor Operations per Property: Enable each hotel in the group (from reception-free to historic) to choose the right tools (kiosk, payments, events) for its model, using Mews’s open API and integrations.
Innovators Mentioned
Kronen Hotels
Mews
CP
Chris Pedersen
The hotelier hasn't yet verified the case study.
CEO
Kronen Hotels
"Atomize, a Mews company, turned out to be exactly the revenue management system we needed. It saves us about ten hours a week per hotel."
Chris Pedersen
CEO
👍 CEO
Chris Pedersen
said that The RMS solution from Mews proved ideal for revenue management, helping the hotel save significant time each week.:
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"Atomize, a Mews company, turned out to be exactly the revenue management system we needed. It saves us about ten hours a week per hotel."
⚖️ The selection process:
During their research process, Chris Pedersen
evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:
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CEO Chris Pedersen said, about their decision: "We were locked into a costly and rigid system that we couldn't tailor to our needs. Change was necessary. The goal was to lower our costs and create smoother processes. And that's exactly what we did with Mews."
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The results:
By implementing Mews and Atomize, Kronen Hotels achieved significant time savings, boosted revenue performance, and created a customized, agile tech ecosystem that supports its varied portfolio — all while enhancing operational efficiency and guest service.
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35% increase in RevPAR, driven by smarter, automated pricing via Atomize.
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50 hours saved every week across their properties through workflow automation.
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70% of guests check out via Mews Kiosk, a near-zero (0.006%) chargeback rate, and 10% of guests upsell (e.g., breakfast) during online check-in.
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