Case Study

Leven Manchester Creates a Seamless Guest Experience that Drives Revenue with Mews & Bizzon

Sara Arzan

Mews · 十一月 23, 2023

Leven Manchester is a design hotel housed in a historic red brick cotton warehouse in Manchester’s vibrant Village area. Their philosophy of living in the moment runs through their stylish property, with thoughtfully designed rooms that welcome guests from as little as one night to as long as one year. As well as a café and bar, their lobby hosts regular events, most recently a series of art exhibitions, cementing the hotel’s place in the local community.

Why it matters: The UK boutique hotel create thoughtful, seamless stays for their guests by embracing hotel tech like Mews and Bizzon.

Now part of the Mews ecosystem, Bizzon is an all-in-one cloud restaurant management that helps hoteliers achieve end-to-end digitization. By providing total visibility across F&B and seamlessly integrating with Mews Operations and Mews Payments, Bizzon has allowed Leven Manchester to put their guests at the heart of their operations.

Top 3 Core Objectives: “We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal.” Kris Doyle General Manager, Leven Manchester

1/3 Guests Check-in Online: Changing travel expectations mean that many guests now expect to get to their rooms faster upon arrival, while also dealing with minimal admin.
Fast and Secure Payments: Taking and processing payments can be time-consuming and disruptive to the guest experience.
Digitalized bar and café: Leven Manchester run a busy bar and café that need to be fully integrated with their hospitality cloud in order to give guests a seamless stay.

"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."

Kris Doyle

General Manager, Leven Manchester

👍 General Manager, Leven Manchester Kris Doyle said that Online check-in, part of Mews Guest Journey, allows guests to fill in all of their details before they arrive, including signing digital registration cards. This saves time for guests and staff, and means that their interactions don’t have to be primarily transactional. Guests who check in online are also typically more engaged in their stay, with a higher total spend.:

"We want to provide the best hospitality for guests anywhere in the country, and Mews is definitely the right solution to help us achieve that goal."

⚖️ The selection process: During their research process, Kris Doyle evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

General Manager, Leven Manchester Kris Doyle said, about their decision: "“We’re really happy with Bizzon. It connects seamlessly with the rest of Mews and empowers our F&B team to work faster and give guests a better dining experience.”"

📈 The results: “We’re really happy with Bizzon. It connects seamlessly with the rest of Mews and empowers our F&B team to work faster and give guests a better dining experience.” Kris Doyle - General Manager, Leven Manchester

• 33% of guests use online check-in • 9% higher ADR for guests who use online check-in • Up to an hour saved per day for the front desk team
• 100% automated card payments through Mews Payments • 0.05% chargeback rate (ten times better than the 0.5% industry average)
• Enhanced guest experience with the ability to order and pay from their mobile phone, wherever they are • A user-friendly platform for staff, improving efficiencies and reducing admin