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OPERATIONS
How Mews brings la dolce vita to life at MUSA Lago di Como
Verified case study
Hotel Tech Report has reached out to hoteliers at MUSA Lago Di Como to verify this case study.
The team at MUSA Lago di Como are dedicated to delivering what they call thoughtful, deeply personal and locally-rooted hospitality.
Led by acclaimed chefs and executive directors Robert Moretti and Matteo Corridori, this luxurious retreat, part of Teritoria, is more than a five-star hotel; it’s a handcrafted, one-of-a-kind hospitality experience. Guests arrive by boat to minimalist design, tailored service and an intimate atmosphere where they feel not just welcomed, but genuinely known.
Why it matters:
MUSA opened its doors in June 2022 with Mews running quietly in the background — powering everything from check-in to automated payments and room management
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As MUSA sets its sights beyond Lake Como, the foundation built with Mews becomes even more critical. With international expansion on the horizon, the team is confident they have the right partner in place.
Top 3 Core Objectives:
With just 12 rooms, a fine dining restaurant and an expanding collection of private villas under the Maison MUSA brand, the team set out to build not just a hotel, but a complete hospitality ecosystem; one that stood out for its tailored, authentic experiences.
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Streamline operations: They aimed to unify and automate repetitive administrative tasks (check-ins, housekeeping scheduling, payments) in order to reduce manual workload and support consistent service across their entire property portfolio.
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Elevate guest experience: They prioritized creating a seamless, high-touch journey for guests (from booking to check-out), making technology invisible so that staff can engage more meaningfully with guests.
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Support scalable growth: They needed a flexible system that could handle multiple villas and future international expansion without compromising brand consistency or operational efficiency.
Innovators Mentioned
MUSA Lago Di Como
Mews
Robert Moretti
Hotel Tech Report reached out to Robert Moretti who verified this case study.
Executive Director
MUSA Lago Di Como
"“Once we were live with Mews, everything synced perfectly. It’s given us back time to focus on what matters most: our guests.”"
Robert Moretti
Executive Director
👍 Executive Director
Robert Moretti
said that Mews streamlined our operations, saving time so we can focus on our guests.:
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"“Once we were live with Mews, everything synced perfectly. It’s given us back time to focus on what matters most: our guests.”"
⚖️ The selection process:
During their research process, Robert Moretti
evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:
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Executive Director Robert Moretti said, about their decision: ""Mews was the only platform that truly met our needs. We love the modern design, intuitive navigation tools, booking engine and how the platform supports the entire guest journey.”"
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The results:
Since implementing Mews, MUSA Lago di Como successfully scaled its operations across multiple villas and the main hotel, drastically reduced manual/admin workload, increased direct bookings, and projected strong revenue growth. The platform helped them deliver on their vision of high-touch, personalized hospitality while maintaining consistency, efficiency and guest satisfaction.
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25% more time for guests with automation
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Smarter F&B operations with local-first integrations
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Seamless payments
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