Nova Inn Resort lifts ADR and review scores with Mews PMS and RMS

OPERATIONS

Nova Inn Resort, a 103-room independent hotel in Boynton Beach, Florida, moved operations, distribution and pricing onto Mews after its renovation. Standard Room ADR is up 36% and its Expedia review score has risen from below 6.0 to 8.2.

Why it matters: Independent hotels in competitive markets often run pricing and distribution across disconnected systems. Nova Inn Resort’s legacy PMS, Siteminder and external RMS created complex rate flows and parity issues. By making Mews PMS its operational and commercial hub, with RMS, Payments and Flexkeeping, the team regained control of pricing and gained visibility across departments.

Mews PMS with integrated Payments and Terminals, direct Booking.com and Expedia connections through Mews Marketplace, and Mews RMS for pricing and demand forecasting. The hotel also uses the guest portal with online check-in and check-out, a lobby Kiosk, and Flexkeeping for housekeeping and maintenance.

Top 3 Core Objectives: Following its renovation and repositioning, Nova Inn Resort needed one platform to centralize operations, improve pricing control and raise guest satisfaction.

Centralize hotel operations: Replace manual processes across housekeeping, front desk, payments and guest communications with one connected system.
Improve pricing control: Move away from manual pricing and a fragmented stack of legacy PMS, Siteminder and an external RMS.
Raise guest satisfaction: Improve review scores and move beyond manual check-in with limited pre-arrival communication.

Innovators Mentioned

Mews

Iliass Hallioui

General Manager

Nova Inn Resort

"We use guest feedback as an opportunity to improve. Mews helps us identify issues, implement solutions, and continuously raise our standards."

Iliass Hallioui

General Manager

👍 General Manager Iliass Hallioui said that Iliass Hallioui says Mews helps Nova Inn Resort turn guest feedback into operational improvements.:

"We use guest feedback as an opportunity to improve. Mews helps us identify issues, implement solutions, and continuously raise our standards."

⚖️ The selection process: During their research process, Iliass Hallioui evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

General Manager Iliass Hallioui said, about their decision: "Unlike traditional hotel systems that require multiple disconnected platforms, Mews provides a single ecosystem that allows operations, revenue management, payments, distribution and guest services to work together."

📈 The results: Nova Inn Resort grew Standard Room ADR by 36% and saved 90 hours per month on housekeeping, reporting and interdepartmental communication. Its Expedia and Booking.com review scores both improved.